Hospitality Administrator and Point Of Sales Consultant

Position: Administrator & Point of Sales Consultant
Location: Pretoria East, Gauteng

About the role

A busy restaurant in Pretoria East seeks a friendly, detail-oriented point of sales (POS) consultant and administrator to join their team. As the first point of contact for customers, this role plays a key part in providing an exceptional coffee shop experience. The ideal candidate will manage customer transactions, ensure accurate order processing, and assist in daily administrative tasks to support the smooth operation of the coffee shop.

Key responsibilities

Customer service and interaction

• Greet customers warmly and provide prompt, friendly service
• Take customer orders accurately, offering product recommendations and upsells
• Address inquiries about menu items, ingredients, and daily specials
• Handle customer complaints with a positive attitude and escalate if necessary

Point of sales operations

• Operate the POS system to process cash, card, and digital payments
• Handle cash accurately, ensuring the register balances at shift start and end
• Issue receipts and refunds, maintaining accurate transaction records
• Stay informed of current promotions, discounts, and loyalty programmes

Order coordination

• Communicate orders to baristas and kitchen staff for timely preparation
• Monitor order status, updating customers on any delays or changes
• Prepare basic items, such as brewed coffee or tea, as needed

Administrative duties

• Perform end-of-day reporting and assist with daily cash reconciliation
• Assist in inventory checks and restocking of supplies at the POS and self-service areas
• Keep the POS area clean and organised, meeting hygiene standards
• Prepare and distribute customer loyalty cards and promotional materials

Sales support

• Actively promote new items, seasonal specials, and daily promotions
• Gather and record customer feedback to share with management

Key skills and qualifications

Experience

• Previous experience in a retail or hospitality POS role is preferred

Skills

• Strong interpersonal and communication skills
• Proficient in using POS systems, cash handling, and digital payment methods
• High attention to detail and accuracy
• Strong problem-solving skills with the ability to stay calm under pressure
• Familiarity with coffee shop products and preparation is a plus

Personal attributes

• Friendly, outgoing, and customer-focused
• Reliable and punctual, able to work flexible hours, including weekends and holidays
• Ability to work effectively in a fast-paced environment

Working conditions

• Physical requirements: Ability to stand for extended periods and lift light items (up to fifteen kilograms)
• Schedule: Rotational shifts, with availability required for weekends and holidays

To apply, please submit your CV, ensuring your experience aligns with the position requirements.

Posted on 01 Nov 12:46, Closing date 1 Dec