Head of IT and Facilities Management

Main Purpose of Job
IT: Maintain a stable, productive, and efficient IT environment. Provide comprehensive IT support to all areas of the business. Successfully lead an IT team on an operational and strategic project level.
Facilities: Ensure that all building systems, including electrical, plumbing, and HVAC, are functioning optimally. They oversee routine maintenance and address immediate repair needs to maintain a safe and efficient working environment.

Key Performance Areas (Core, essential responsibilities –outputs of the position)
IT:
* Review & provide support on tickets logged
* Monitor server performance
* Manage and maintain Azure environment
* Work with service providers on IT-related projects and queries
* Interact with various IT Service Providers to complete specific required tasks
* Manage outstanding support tasks with IT Service Providers. Make sure all Service Provider Support Tickets get locked by the service provider for follow-up and future audits
* Pastel account management and administration
* Meet on a Monthly basis with key Service Providers to discuss performance and critical issues
* Review SLA contracts with all Service Providers when required and ensure service deliveries within the agreed SLA.
* Manage all business licensing agreements and renewals
* Review all Mimecast and Security reports and make recommendations regarding possible improvements.
* Manage and monitor server performance and health checks
* All IT procurement, including quotations, CAPEX requests, approval and placing of orders
* Interact with various IT Service Providers to complete specific required tasks
* Maintain a stable, productive, efficient IT Environment and Team
* Establish and maintain the highest security standards
* Evaluate all current infrastructure and suggest/implement improvements
* Complete and update the IT Budget as and when required.
* Manage IT expenses and costs within the budget
* Review services provided by service providers to ensure they are efficient, up to date and best practice.
* Conduct IT induction and training on various applications
* Maintaining registers relating to cell phones given to staff members
* Maintain registers relating to IT-related assets given to staff

Facilities:
Building Maintenance
* Oversee routine maintenance, repairs, and inspections of building systems (e.g., HVAC, plumbing, electrical) to ensure functionality and safety.
* Ensure compliance with health, safety, and environmental regulations

Security
* Source, negotiate, and oversee contracts with service providers for security services
* Conducting gap analysis to ensure any new risks are identified and closed

Vendor and Contract Management
* Source, negotiate, and oversee contracts with service providers for cleaning, security, and other services.
* Ensure timely delivery of contracted services within the agreed SLA

Project Management
* Plan and supervise renovations, refurbishments, repair work, and infrastructure upgrades

Cleaning services
* Responsible for managing outsourced cleaning staff, including daily tasks
* Account management with the service provider in line with SLA

Reception management
* Managing the receptionist and all relevant duties relating to reception.

Generator Management
* Manage SLA with outsourced generator provider.
* Scheduling quarterly inspections and major services

Coffee Machine Management and general cutlery
* Responsible for the upkeep and maintenance of all coffee machines, including cleaning, repairs and services.
* Responsible for ensuring cutlery is checked regularly and that a process is in place for the replacement of broken/stolen items.

HVAC System
* Manage HVAC service provider for monthly minor and major service, including ad hoc repairs and maintenance.

Company Vehicles
* Management of company vehicle license renewals and roadworthiness
* Responsible for all vehicle repairs, services, and maintenance

Outdoor and Garden
* Upkeep and maintenance of general outside area, including garden, irrigation and any building structures (painting, repairs etc.)
* Ensure that all the maintenance equipment is well-maintained and kept safe.

Maintenance of SOP’s
* Updating of SOPs relating to all of the above to ensure high levels of service delivery and safekeeping of company assets.

Minimum Requirements:
EDUCATION
* Certifications such as MCP, MCSE, MCSA, CCNA, CCNP, CISSP, CISM will be preferred
* Azure administration-related certification
* Office 365 administration certification
* Power BI foundation

EXPERIENCE
* 12 years’ experience in IT
* 6 years in a Microsoft server infrastructure environment in a senior role

SKILLS/PHYSICAL COMPETENCIES
* Windows Server
* Smartsheet
* Azure Environment
* Sweet Process
* Office 365 Admin Portal

DESIRABLE SKILLS & EXPERIENCE:
* Experience managing employees within an IT environment
* Sound understanding of computer systems, LAN/WAN design, and project implementation
* Managing 3rd party providers and suppliers
* Excellent organisational and leadership skills
* At least 2 years in an Azure environment
* Experience in information technology budget forecast and management

Please attach cv, qualification, id and driver’s license