Front Shop Manager – Unicare Bassonia

Job Purpose:

To lead and manage delivery of the front shop plan through customer service excellence, operational efficiency, driving profitability and compliance in line with group policies and regulatory requirements in order to achieve the company strategy and operating plan.

Job Objectives: 

• To achieve and exceed monthly and annual front shop sales and profitability targets by implementing effective merchandising, pricing, and promotional plans in line with group policies, standards and market trends.
• To manage optimal stock availability and minimal shrinkage through accurate stock management and compliance with stock control procedures in order to enhance profitability.
• To drive service excellence and delivery of exceptional customer experience in order to optimise profitability and financial sustainability. 
• To manage the frontshop budget and resource allocation to deliver cost-effective operations.
•  To manage and maintain housekeeping standards in line with health, safety, and merchandising standards. 
• To evaluate, track and monitor service trends and customer feedback to implement continuous improvement initiatives in order to enhance customer experience. 
• To develop a high-performing, engaged, and competent team in order to deliver sustained performance. 
• To collaborate with internal and external stakeholders to support customer experience and efficient operations. 
• To provide timely and accurate information in order to facilitate informed decision making, mitigate risks, and maintain effective control over the frontshop operations and activities. 
• To manage financial, human, and other resources in order to deliver the operating plan and achieve business objectives.