Field Service Technican

Purpose:

Responsible for the installation, maintenance, and repair of electronic equipment and systems at the mine site, this role demands a strong technical background, exceptional problem-solving skills, and the ability to work independently in a challenging environment. The Field Services Technician will deliver high-quality customer service by ensuring the proper installation and maintenance of systems, guaranteeing their optimal operation.

Education, experience, and competencies:

• Grade 12 and Qualified Artisan (Red Seal) Electrician or Automotive Electrician
• 3-5 years of experience in electronic installations
• Strong knowledge of electronic systems, including installation, maintenance, and repair.
• Own Transport and valid driver’s license (willing to travel and work overtime)
• Willing to work on a mining site (Underground and surface)
• Must be medically fit to work on a mine

Responsibilities:

1. Installation and Maintenance:

• Install systems accurately to meet standards and deadlines.
• Conduct site and system surveys before installation and quoting.
• Effectively repair and upgrade existing systems on-site.
• Ensure all wiring and installations comply with the mine’s electrical and mechanical requirements.
• Commission and test products, providing education to customers on proper use.
• Perform routine maintenance and inspections to ensure optimal equipment performance.
• Diagnose and repair faults in electronic systems and equipment.

2. Technical Support:

• Provide on-site and remote technical support to clients and end-users.
• Promptly troubleshoot and resolve issues with electronic systems.
• Assist with field and lab testing for new and existing electronic systems.

3. System Optimization:

• Monitor electronic system performance and suggest improvements for efficiency and reliability.
• Collaborate with engineering teams to identify and implement system upgrades and enhancements.

4. Customer Service:

• Ensure high levels of customer satisfaction through excellent service delivery.

5. Documentation and Reporting:

• Create and maintain detailed documentation of installations, maintenance, and repairs.
• Generate reports on system performance, issues, and resolutions.
• Compile reports for audits upon request by the mines.
• Maintain accurate records of service activities and client interactions.

6. Compliance and Safety:

• Adhere to all safety protocols and regulations while working on-site.
• Ensure work areas are organized, clean, and compliant with Occupational Health and Safety standards.
• Report any safety incidents or hazards to the Manager immediately.

7. Additional Duties:

• Ensure the customer is satisfied with the system’s functionality.
• Conduct site visits to assess and promptly address problems.
• Respond quickly to reported failures and ensure timely repairs.
• Thoroughly test equipment to analyse faults and ensure compliance with installation manual specifications.
• Order necessary repairs and parts promptly to fix faults.
• Complete required administration tasks, including service reports, timesheets, and Certificates of Compliance (COCs).