Facilities Workplace Coordinator

Facilities workplace coordinator

Midrand, Gauteng

South Africa

Who we are

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management.

We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa – even globally, depending on their portfolio.

Why choose us

Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you’ll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

About the role

The Experience Coordinator role is at the forefront of delivering a positive office experience as a cultural ambassador, community advocate and service leader. Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support delivered by employees like the Experience Coordinator/Technician. In this role, you would provide experience services and support to increase individual wellbeing, personal productivity, and organizational effectiveness. As part of a “front-of-house” team, the Experience Coordinator/Technician is responsible for creating a supportive and comfortable atmosphere by welcoming visitors and supporting all employee-facing services.

What you will bring

• Grade 12 or equivalent qualification.
• A minimum of 1 year of front desk, concierge, customer service, or hospitality experience preferred
• Strong communication skills with the ability to comprehend and interpret instructions, short correspondence, and memos
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook) and comfortable with new technologies and digital tools (Apps, databases, financial management, work order management, etc.)
• Ability to work flexible schedules based on office needs
• Strong problem-solving, adaptability, and flexibility with the ability to work independentl
• High level of attention to detail and interpersonal skills with a positive attitude
• Comfortable meeting and engaging with new people, with a warm and engaging demeanor
• Ability to assess situations, empathize, and offer assistance effectively
• Ability to write routine reports, respond to inquiries, and effectively present information to internal departments or groups
• Basic knowledge of financial terms and principles with the ability to calculate simple figures (e.g., percentages)
• Ability to understand and carry out general instructions in standard situations and solve problems independently using basic analytical skills

What you will be doing

• Coordinating and supporting the delivery of Workplace Services, including concierge, reception, meeting & event management, food services, mail and document services, parking, and more.
• Greeting employees, visitors, and clients, managing guest registration, issuing visitor passes, and validating parking.
• Managing and responding to customer requests, addressing maintenance or janitorial issues, and assisting with light-duty adjustments such as furniture setups and equipment deliveries.
• Administering the Host platform, ensuring all client and company materials align with brand guidelines.
• Maintaining and entering data into required reports and digital tools associated with service delivery.
• Following security and emergency protocols, responding to emergencies efficiently, and notifying appropriate parties.
• Supporting the Experience Services team in expense management, meeting coordination, and supply management.
• Ensuring that all billing for business services is invoiced correctly and maintaining vendor documentation (insurance, contracts, etc.).
• Collaborating with vendors and employees providing services and goods.
• Delivering facility orientations, including work order submission, supply procedures, and Host Experience service overviews.
• Assisting with the Service Business Continuity plan and supporting coordination of moves, adds, and changes (MAC).
• Performing other duties as assigned to ensure smooth and effective service delivery.

If you are passionate about providing exceptional service, thrive in a dynamic and fast-paced environment, and are eager to contribute to creating a positive and welcoming workplace, we would love to hear from you. Join our team and be part of a company that values innovation, collaboration, and a commitment to excellence. We look forward to welcoming you on board!