Duty Manager (Freight/ Cargo)

Vacancy: Duty Manager

Location: Kempton Park, Johannesburg
CTC Salary: R 23 719 pm
Benefits: 16.5% Provident fund contribution (Employee)

Would be required to work overtime/shifts.

Minimum Requirements

Qualifications

• Diploma in Supply Chain Management or equivalent (NQF Level 5)

Experience

• Minimum of 2 years’ working experience in the Airline or Freight industry

Functional Training

• Customer Service Training

• Report Writing

• Discipline in the Workplace

• Supervisory/Management Training

• Winfreight (Operations and Finance)

Regulated Training

• Dangerous Goods Category 6

• AVSEC Level 3

• Airside Induction Training

• Live Animals Regulations Training

• Lithium Ion Batteries Handling

• Infectious Substances Handling

• Perishable Cargo Handling

• Human Factors Training

• Safety Management Systems Training

Environmental / Other Conditions

• Must be available for shift work during operational hours (may require overtime)

• Available to travel nationally when required

• Valid driver’s licence and own transport

Behavioural Competencies

• Professional and positive appearance and attitude

• Strong customer service orientation

• Self-motivated

• Good time management

• High attention to detail

• Emotional intelligence

Skills

• Strong administrative skills

• Effective planning abilities

• Clear and professional communication

• Excellent time management

• Strict adherence to policies and procedures

• Proficient in English comprehension

• Computer literacy

Primary Responsibilities & Duties

Main Purpose of the Job

To manage day-to-day cargo operations by allocating resources for freight movement within the Air Cargo network and maintaining on-time performance to ensure safe and efficient operations.

Customer and Supplier Service

• Maintain a helpful, positive, and friendly attitude toward customers to enhance customer satisfaction

• Keep clients informed about cargo status through regular communication with branches and divisions

• Collaborate with departments to resolve client concerns and improve customer experience

Safety and Security

• Conduct daily security briefings and submit records to senior management

• Enforce compliance with Occupational Health & Safety regulations and the company’s policies

• Identify and report suspicious, undeclared, or misdeclared cargo per Dangerous Goods and security standards

• Report suspicious acts to law enforcement as needed

• Ensure staff display permits and wear PPE at all times

• Promote hazard awareness and safe practices using signage and briefings

• Ensure evacuation signage is visible and brief staff on evacuation protocols

• Log all non-conformances in the IQSMS system before end of shift

• Investigate incidents and implement preventative measures based on quality or management feedback

Equipment Serviceability Inspections

• Conduct daily equipment inspections to ensure safe operational use

• Ensure completion of warehouse equipment checklists and manage serviceable/unserviceable items

• Liaise with service providers for quotations and coordinate purchase order processing with the Branch Administrator

• Report unserviceable electronic equipment to superiors or IT department for immediate attention

People Management

• Compile and submit monthly rosters in line with labour regulations

• Manage leave applications and shift change communications

• Schedule and monitor employee participation in regulated training

• Ensure personnel are present and stationed as rostered

• Track attendance and punctuality

• Maintain discipline in line with the company’s disciplinary code

• Delegate tasks effectively and manage operational staff performance per shift

Cargo and General Operations

• Conduct daily staff briefings on operational expectations

• Compile and share shift reports with senior leadership

• Monitor cargo acceptance and ensure compliance with Security and Acceptance standards

• Ensure correct processing of cargo (accurate weights, dimensions, and screening)

• Handle cargo discrepancies efficiently and implement corrective actions

• Check flight files for completeness and audit readiness

• Investigate customer complaints and airline issues with full reporting

• Manage smooth handover processes between shifts

• Maintain cleanliness of the branch including the acceptance areas, warehouse, and surrounding premises