Recruitment Room Team
DTS Services Consultant
Job Description
ENVIRONMENT:
Founded in 2020, our client focuses on delivering comprehensive IT, analytics, and software support services specifically designed for the fresh produce industry. They are currently looking for a Services Consultant to deliver exceptional customer-focused support, addressing daily queries, offering strategic workflow guidance, managing system champion tasks such as development staging and implementation, and assisting with reporting and business intelligence (BI) requirements.
DUTIES:
- Provide technical guidance on system and workflow best practices.
- Assist staff with troubleshooting client-specific logs.
- Handle and escalate customer requests and complaints.
- Ensure issues are resolved promptly and maintain records of customer interactions.
- Translate client requirements into specifications for the development team.
- Document and maintain accurate support logs.
- Build confidence with clients by delivering high-quality service.
- Support the team leader in ensuring timely follow-up of all inquiries.
- Communicate risks or issues to the team lead promptly.
REQUIREMENTS:
- 1+ years of IT and/or business qualification.
- Background in the fruit industry (advantageous).
ATTRIBUTES:
- Strong inclination toward technology.
- Intensive troubleshooting knowledge.
- Effective workload prioritization and accuracy under pressure.
- Teamwork and excellent communication skills.
- Strong task and time management abilities.
- Willingness to go the extra mile for clients.
