Dispatch Manager

Our client is seeking a skilled and highly motivated individual to join their team as a Dispatch Manager. The Dispatch Manager will be responsible for overseeing the day-to-day operations of their dispatch department, ensuring efficient coordination of dispatch activities and timely delivery of products/services to their customers. The ideal candidate will have excellent leadership, organizational, and communication skills, as well as a strong understanding of logistics and transportation management.

Responsibilities:

• Develop and execute distribution strategies across six Inland Region branches
• Optimize fleet and courier operations to support sales goals and ensure excellent customer service.
• Manage a fleet of 54 vehicles, ensuring high utilization, safety, and cost-efficiency through effective scheduling, routing, and maintenance.
• Track fleet performance (e.g., fuel efficiency, vehicle condition) to control costs and ensure vehicle availability.
• Work with the business on a sustainable vehicle replacement plan.
• Manage courier partner relationships to secure competitive rates and high service quality.
• Negotiate service agreements and resolve issues with couriers to meet customer demands.
• Evaluate courier performance and implement improvements for better delivery speed and cost-efficiency.
• Collaborate with sales to align distribution with customer needs and sales targets, ensuring customer satisfaction.
• Communicate delivery schedules and special requests with sales to ensure smooth order fulfillment.
• Address service failures quickly and work with sales to resolve issues and maintain customer relationships.
• Control distribution costs within budget while maintaining service quality.
• Implement cost-saving initiatives to improve fleet and courier operations.
• Prepare reports on distribution costs, fleet utilization, and courier expenses.
• Ensure timely, accurate deliveries to maintain customer satisfaction.
• Resolve delivery issues promptly, working with teams to maintain customer trust.
• Adjust delivery schedules and methods to meet seasonal or special customer needs.
• Ensure fleet operations comply with safety and environmental regulations.
• Promote health and safety practices within the distribution team.
• Manage risks to minimize disruptions and protect company assets.
• Drive continuous improvement in fleet and courier operations using new technologies and best practices.

Requirements:

• Bachelor’s degree in Logistics, Supply Chain Management, Business, or a related field (preferred).
• 5-7 years of experience in fleet or distribution management, ideally in last-mile delivery.
• Strong leadership experience managing a multi-branch team and driving performance and customer satisfaction.
• Excellent skills in operational oversight, cost control, and budget management.
• Ability to work collaboratively with sales to support customer satisfaction and operational goals.
• Strong communication skills with experience building relationships across sales, distribution, and courier teams.
• Skilled in data analysis and decision-making, with a proactive approach to solving logistical challenges.
• Proactive, customer-focused, and committed to continuous improvement.

If you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to [email protected] or by visiting the Hire Resolve website hireresolve.us👏🏻