Recruitment Room Team

Diens-en Ondersteuningstegnikus / Service and Support Technician (W07)

Midrand, Gauteng
3 months ago
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Deadline date:

Job Description


🖥️ IT Diens-en Ondersteuningstegnikus 🖥️

Ons kliënt soek ’n ervare Diens-en Ondersteuning Tegnikus om hul IT-span in Midrand te versterk. As jy passievol is oor tegnologie, sterk probleemoplossingsvermoë het, en daarvan hou om kliënte te help, is dit dalk die perfekte rol vir jou! 🚀

 

Salaris:

💰 R18 000 – R25 000

Ligging:

📍 Midrand

Vereistes:

  • 3–5 jaar+ ervaring in ’n IT-ondersteuningsrol

  • Geldige Matrieksertifikaat (Graad 12)

  • Microsoft MCSE sertifikaat

  • A+ en N+ sertifikate

  • Uitstekende foutopsporingsvaardighede 🔧

  • Omvattende kennis van probleemoplossingstegnieke

Verantwoordelikhede:

  • Installeer en konfigureer rekenaarhardeware, bedryfstelsels en toepassings

  • Monitor en onderhou rekenaarstelsels en netwerke

  • Bied direkte telefoniese of persoonlike ondersteuning aan eindgebruikers om IT-kwessies op te los

  • Los verskeie stelsel- en netwerkprobleme op

  • Diagnoseer en herstel hardeware- en sagtewareprobleme

  • Stel prosedurele dokumentasie en tegniese verslae op

  • Neem verantwoordelikheid vir jou take tot hulle opgelos is of eskaleer na senior personeel indien nodig

  • Prioritiseer en bestuur inkomende ondersteunings-e-posse

  • Kommunikeer met derdeparty-verskaffers waar nodig

Gesogte Vaardighede en Kenmerke:

  • Omvattende ervaring met die opstel en konfigurasie van rekenaarstelsels 💻

  • Sterk kennis van IT-netwerke

  • Begrip van CCTV-stelsels

  • Kennis van UPS- en kragondersteuningstelsels

  • Ervaring in telefoniese en video-ondersteuning

  • Kennis van bedienersondersteuning met Microsoft Platforms

  • Geldige Suid-Afrikaanse bestuurslisensie 🚗

  • Uitstekende probleemoplossings- en kritiese denkvaardighede

  • Nuwe oog vir detail 👀

  • Goeie organisasie en tydsbestuursvaardighede

  • Vermoe om werk en probleme te prioritiseer

  • Boven-gemiddelde kommunikasie-, luister- en skryfvaardighede in Engels

  • Kliëntgesentreerde ingesteldheid

  • Vaardig in telefoniese/video kommunikasie tydens kliëntondersteuning

  • Deelname aan interne en eksterne vergaderings

Is jy gereed om jou IT-ondersteuningvaardighede te gebruik om ’n verskil te maak? Sluit by hierdie dinamiese span aan en bou ’n blink loopbaan! 🌟🙌

🖥️ Service and Support Technician 🖥️

Our client is looking for an experienced Service and Support Technician to strengthen their IT team in Midrand. If you are passionate about technology, have strong problem-solving skills, and enjoy helping customers, this might be the perfect role for you! 🚀

Position:

Service and Support Technician

Salary:

💰 R18 000 – R25 000

Location:

📍 Midrand

Requirements:

  • 3–5 years+ experience in an IT support role

  • Valid Grade 12 (Matric) certificate

  • Microsoft MCSE certification

  • A+ and N+ certifications

  • Excellent fault-finding skills 🔧

  • Extensive knowledge of troubleshooting techniques

Duties:

  • Install and configure computer hardware, operating systems, and applications

  • Monitor and maintain computer systems and networks

  • Provide direct telephonic or face-to-face support to end-users to resolve IT-related issues

  • Troubleshoot various system and network problems

  • Diagnose and resolve hardware and software issues

  • Provide support including drawing up procedural documentation and technical reports

  • Own tasks until resolution or escalate to senior staff if required

  • Prioritize and manage inbound support emails

  • Communicate with third-party vendors when necessary

Desired Skills and Attributes:

  • Extensive experience in setting up and configuring computer systems 💻

  • Strong knowledge of IT networking

  • Understanding of CCTV systems

  • Knowledge of UPS and power backup systems

  • Experience in telephonic and video support

  • Knowledge of server support on Microsoft Platforms

  • Valid South African driver’s license 🚗

  • Excellent problem-solving and critical thinking skills

  • Keen eye for detail 👀

  • Good organizational and time management skills

  • Ability to prioritize workload and problems

  • Above-average communication, listening, and writing skills in English

  • Customer-centric attitude

  • Skilled in telephonic/video communication when assisting customers

  • Participation in internal and external meetings

Are you ready to use your IT support skills to make a difference? Join this dynamic team and build a bright career! 🌟🙌

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