Department Manager CT – Despatch (UPD Cape Town)

 

• The Department Manager manage the outbound activities, which includes order assembly, checking, dispatch and POD, in a proffessional, effective and efficient manner to ensure optimum customer service experience thus increasing company sales, minimizing cost and maximising.

 

 

• To ensure that orders are assembled in line with operational SOP’s.

• To ensure that orders are checked in line with operational SOP’s.

• To ensure that orders are dispatched, as per allocated routes, on time in full.

• To ensure that PODs are returned as stipulated by SLA, and updated.

• To manage the reverse logistics process by ensuring that that pick-ups are done as per SLA.

• Accountable for managing the risks associated with handling stock and the minimization thereof., including the risks of theft and pilferage, damages, costs associated with expiry and cold chain breach and losses arising out of inaccurate supply against an invoice.

• To ensure customer queries are authorized/rejected on a daily /weekly/monthly basis and that credit is passed where due.

• Management of the process of assembling stock against an invoice, including the processes of picking (fine and bulk), packing and checking of orders. In particular, in regard to the above is accountable for:

Assemble orders as per distribution principal requirements

• Management of the process of dispatch of stock.

• To develop customer relationships in order to maximise the customer experience.

• Accountable for the health and safety and security requirements relating to the building, the operational processes and the staff. Including, in particular, ensuring compliance with relevant legislation and standard operating procedures.

• Accountable for housekeeping in regard to the warehouse and the stock and the machinery in the warehouse.

• Accountable for all maintenance requirements relating to the warehouse and machinery and computer equipment in the warehouse.

• Management of the operations of the distribution contracts, including storage and control of stock, assembling and dispatch of orders against invoice. In addition, responsible for the relationship with the supplier on an operational basis.

• Accountable for the budget for the operations and for compliance with the budget and for reporting progress against and variance with the budget. Accountable also for budgeting for capital expenditure, motivating capital expenditure purchase and compliance with the capital expenditure process and for verifying and signing off expenditure for payment.

• Accountable for rectifying and reporting on any discrepancies, procedure breach or non-compliance issues arising out of the report of the Internal Audit department.

• To manage the HR management component of the department, this will include performance management, talent identification and management and disciplinary action and employee wellness.

 

 

• Communication skills

• Management/supervisory skills

• Writing skills

• Analytical and problem solving skills

• People skills

• Computer literate

 

 

• GWDP//GMP 

• Pharmaceutical wholesale and distribution 

• C.P.D

• Pharmaceutical Industry Laws, regulations and Ethics

 

 

• Ability to work in a team

• Ability to work under pressure

• Honesty and integrity

• Ethical

• Legal compliance

• Attention to detail