Data Administrator

Data Administrator

Hyde Park

Gauteng

Who we are

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management.

We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa – even globally, depending on their portfolio.

Why choose us

Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you’ll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

About the role

The System Application Administrator is responsible for installing, updating and troubleshooting Facilities Management’s (FM) suite of Computer Aided Facilities Management (CAFM) software applications, with the aim of providing an effective, efficient, reliable and adaptive CAFM service to the end-Users.

The System Application Administrator is to work closely with Management of to ensure that they are able to monitor critical data of their operational responsibilities that is captured in the system.  The System Application Administrator needs a mix of technical and ‘soft’ skills to work with the Users and understand their requirements.

What you will bring

• Experience in Computer Science, Information Systems, Engineering or similar analytical field and 1-3 year’s relevant experience, or 2-3 years’ relevant systems or applications administration experience.
• Professional approach and a team-player
• Good blend of Client facing skills & technical aptitude to analyse requirements, deploy, implement & integrate Facilities Management’s software.
• Knowledge and experience in Facilities Management & Real estate software – specifically CAFM or IWMS applications – would be preferable, but it is not a pre-requisite.
• Ability to productively utilise multiple computer applications, including SAP, MS Word, PowerPoint, MS Excel, MS Project, Email, web browsers, and various corporate applications.

Essential:

• Excellent verbal, written communication, and negotiations skills
• Ability to effectively interface with technical and nontechnical staff at all organizational levels
• Display and execute logical and complex troubleshooting methods
• Analytical skills
• Good working knowledge of database principles
• Client facing; able to lead a workshop or training session
• Self-motivated, able to work independently, and takes initiative
• Ability to provide outstanding customer service, be a good listener and work well with others
• Demonstrates stability; reliability, continuity
• Professional attitude and work habits
• Ability to multitask in a fast-paced environment

Advantageous:

• Knowledge and experience with CAFM/SAP systems and ‘Internet of Things’ data collection and control

What you will be doing

You will be responsible for the following:

• Develops and maintains an in-depth knowledge of the CAFM application to maintain data quality and ongoing operation of these applications.
• Maintains, changes or enhances the existing Facilities Management applications’ configurations based on new insights or organisational changes, maintains authorisations and access to the applications, and ensures data validity, quality and relevance in all these applications.
• Works with Application’s vendors to resolve problems experienced by Users, improve productivity and usability.
• Monitors and implements change management, incident management and problem management.
• Defines and generates the required management reports – and other reports.
• Creates and maintains document templates and writes/updates user instructions/training materials.
• Analyses and resolves problems and makes appropriate recommendations, including escalating application problems to Vendors and central IT, where relevant.
• Creates, tests and manages application, security, workflow, job status and performance monitors and alerts, in collaboration with central IT.
• Works with vendors and central IT to monitor, test, align and implement new releases and/or enhancements.
• Works with vendors and central IT to coordinate, test and document all application modifications to ensure operational and information integrity in the relevant technical environments.
• Monitors jointly agreed system availability and liaises with central IT system Administrators to ensure adherence.
• Daily monitoring and maintenance activities.
• Ensure master date records are kept updated.

Support

• Provides support to end-Users regarding all Facilities Management applications functionality.
• Prepares users by designing and conducting training programs; providing references and support.
• Troubleshoot, and resolve any reported problems.
• Manages and executes change requests within the governing regulations.
• Is involved in projects related to further development and implementation of new functionality.
• Must ensure that the necessary Alerts, Management Reports and Dashboards are available 24/7 for operations to assist the business in managing the facilities.

Embark on a rewarding career journey with CBRE Excellerate, where your talents will be valued, and your contributions will make a tangible impact. If you are passionate about doing your best work, collaborating with like-minded individuals, and embracing new challenges, we invite you to submit your application today. Let’s shape the future together.