CUSTOMER SERVICE MANAGER (Automotive Components)

Overview

(Area:) Glen Anil, Durban and East Rand, Gauteng

(Salary:) Market Related

(Ref: AG)

A leading automotive component and specialized fastener supplier wishes to employ a skilled mechanical engineer with experience as a customer relationship manager to manage a portfolio of existing customer accounts. One position is based in Durban and one position in Gauteng.

Responsibilities Include:

• Driving weekly customer invoicing against budgets
• Customer liaison on all queries, disputes, and quality matters
• Analyzing customer usage patterns and industry trends and advising customer of his/her production consumption forecasts
• Seeking new customer opportunities
• Analyzing current inventory holding and safety stock levels and determining future buying needs
• Setting up new customer meetings for the sales executive

Requirements:

• Matric (Grade 12) with mathematics and  a qualification in engineering and sales
• Strong experience in procurement and logistics
• Automotive Part Manufacturing Experience
• Understanding of fasteners and metallurgy
• Strong experience in fastener sales function and management of key accounts
• Knowledge on customer forecasting and forecasting tools like Turbocash/Pastel/SAP
• Advanced MS Excel (pivot tables and V-lookup) and Pastel Evolution
• Good communication skills both written and verbal
• Understanding of exchange rates, freight costs, incoterms
• Strong understanding of PPAP.
• Own Vehicle

Please email Andrea Galloway: andreag@srgfp.co.za

Correspondence will only be conducted with short listed candidates.

Should you not hear from us within 14 days then please consider your application as unsuccessful.