Customer service and Technical support advisors

We’re Hiring: Customer Service Advisor and Technical Support Advisors. 

Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for you to join our team as a Customer Services and Technical Support Advisor team to support clients weekdays from 5pm to 8pm and weekends / bank holidays 8am to 6pm UK hours

What you’ll be doing:

• You will be working within a high performing support team on our busy support desk.
• Responsible for diagnosing and fault finding on the network and customers equipment, in order to resolve customer enquiries and faults raised on the support ticketing system.
• Responsible for supporting customers, dealing with technical queries and reported faults, remote diagnostics, programming and problem-solving using cloud based diagnostic software.
• Assisting customers with general enquiries, pricing enquiries, billing queries, password changes, direct debit changes, on off payments, upgrades/downgrades, complaints and cancellations

What we’re looking for:

• Experience in Customer Service & Technical support
• Serving customers through Voice & email
• Able to work weekdays 5pm to 8pm & weekends / bank holidays 8am to 6pm UK times 
• High attention to detail and accuracy.
• Resilience, adaptability, and a team-player attitude
• Ability to multitask in using different systems
• Organized and Self-Motivated.
• Ability to use initiative to problem solve in a calm and logical way.
• Knowledge & experience on Routers and wireless systems.

What’s in it for you:

• Medical Insurance & Group Life Cover
• Attendance Bonus up to R1750
• Free Breakfast Mondays!
• Supportive team culture where people are driven, dependable, and collaborative.

At Huntswood, it’s not just about what we do – it’s the way we do it. If you’re reliable, passionate, and ready to make a difference, we want to hear from you!

Apply now and be part of something great.