Customer Service Agent

We’re looking for a Customer-oriented Service Sales Representative, fluent in English, with a natural flair for people and a passion for delivering world-class service.

This role is key in building strong relationships with our players — promoting exciting campaigns, resolving queries efficiently, and making sure every player feels supported and valued.

Key Duties and Responsibilities:

• Engage confidently across live chat, phone (in and outbound), and email.

• Convert new player registrations into active users through strong product knowledge and a consultative approach.

• Handle queries, disputes, and general support with professionalism and accuracy.

• Keep players informed on promotions and features while building trust and long-term loyalty.

• Rotate between day and night shifts (6AM – 6PM / 6PM – 6AM) on a 2-days on, 2-days off schedule — we’re 24/7.

• Escalate issues when needed and always aim for first-contact resolution.

Minimum Education and Experience required:

• 1–3 years’ experience in a call centre / customer-facing environment, preferably including night shifts.

• iGaming or online betting experience is a strong plus.

• Comfortable working shifts — you enjoy the pace and variety that comes with it.

• Typing speed of 30+ words per minute, strong communication (spoken & written).

• A friendly, confident tone with the ability to engage and upsell.

• Ability to work independently, solve problems on the fly, and stay calm under pressure.

Key Competencies to Succeed:

• Someone vibrant and energetic, who genuinely enjoys helping people.

• Natural negotiator – persuasive but honest.

• High attention to detail – you spot errors others miss.

• Strong emotional intelligence – you can read between the lines and understand what a customer really needs.

• A team player who takes initiative and wants to grow in the iGaming space.

Desired Skills:

• Customer Service Agent
• Customer Service Principles
• Customer-oriented
• Promoting
• Outbound calls
• Client retention
• Customer relationships
• Negotiation skills
• Fluent in English
• Strong sales background