Credit Controller (Distribution)

Job Purpose:

T    To protect the accounts receivable balance by managing risk in accordance with established policies and procedures.  Other responsibilities include analyzing risk and profitability, performing analysis of customer financial statements, reviewing internal and external financial and trade information, establishing credit limits & risk categories for new customers, reviewing and updating existing credit limits & risk categories, and reviewing and releasing credit blocked orders.

      The Credit Controller is further responsible for the follow up and collection of all disputed accounts receivable; identifies and solves any issues with the customer regarding billing for goods or services received. The Credit Controller is responsible for the formal and professional feedback to the distribution Clients in accordance to their define standards and authority matrix and enforce the disciplines of ISAE3402.

Key Performance Areas:

·       Distribution Client liaison, formal reviews and feedback

·       Compliance and conformance with ISAE3402, credit mandates and KPIs.

·       Minimizing bad debt while maximizing percent current receivables

·       Maintaining the credit integrity of the client portfolio

·       Timely reporting of trade information on client account history

·       Responding to credit inquiries within set service levels (hours)

·       Executing new customer credit applications within set business days

·       On-going interaction with customers, sales, customer service, credit personnel, and other internal and external customers

·       Checking credit references

·       Review and maintain customer credit files

·       Financial analysis of high exposure and high risk accounts

·       Evaluate credit risk and payment trends

·       Review credit blocked orders

·       Release credit blocked orders

·       Support doubtful account processing

·       Assist with departmental presentations on an as needed basis

·       Prioritize and handle multiple projects in both an independent and team environment, for Credit Management

·       Minimizing aged balances while maximizing current receivables.

·       Identify and communicate collection issues with management to minimize credit risk

·       Provide invoice copies and proofs of delivery to the customer

·       Identify payment terms and billing disputes

·       Research and resolve duplicate or partial payment

·       Work with Customer Service, Sales and customers to resolve collection issues

·       Provide a customer statement of account to customers as needed

·       Prepare and provide reporting for management

·       Research and resolve unauthorized customer deductions

·       The task of SAP Support Specialist

·       The tasks of payment application (matching, bank statements, etc)

·       The tasks of deduction processing

·       The tasks of customer master data maintenance (within the confines of segration of duties) 

Skills:

Knowledge:

•    Legislation: NCA, CA, CPA and other relevant legislation & standards
•    Understanding of credit insurance, credit vetting & legal proceedings
•    Achievement focus i.e. high energy levels and commitment to end results
•    Cash forecast, optimisations and improvement of cash cycles
•    Proactive results-driven individual with track record of success
•    Ability to control a national credit portfolio and deliver to defined KPI’s and scorecards
•    Responsible for sensitive and confidential information and data

Competencies:

•    Analysing
•    Writing and Reporting
•    Delivering Results and Meeting Customer Expectations 
•    Achieving Personal Work Goals and Objectives 
•    Coping with Pressures and Setbacks 
•    Adhering to Principles and Values 
•    Relating and Networking