Credit Control Supervisor – SecureDrive

The Credit Control Supervisor is responsible for leading and overseeing the credit control team to ensure efficient and effective collection of outstanding debts and manage the credit control process. The Credit Control Supervisor will work closely with internal departments and external stakeholders to resolve payment issues, minimize bad debts, and improve cash flow.

Key Responsibilities:

1. Lead, guide, and motivate a team of credit controllers.
2. Allocate workloads and monitor productivity to ensure targets are achieved.
3. Provide training, coaching, and performance feedback.
4. Oversee daily collection activities and ensure timely follow-ups on outstanding debts.
5. Escalate problem accounts and provide solutions for recovery.
6. Approve payment arrangements and monitor compliance.
7. Ensure compliance with company policies.
8. Prepare regular reports on collections, outstanding accounts, and team performance.
9. Analyse aging reports and identify risk trends.
10. Present collection results to management.
11. Handle escalated queries and disputes with customers.
12. Work closely with sales, customer service, Billing to resolve account issues.
13. Maintain strong customer relationships while ensuring company cash flow.
14. Ensure adherence to collection policies, legal requirements, and internal controls.
15. Support audits by providing documentation and explanations.
16. Identify process inefficiencies and implement improvements.
17. Monitor and manage bad debt provisions and write-offs.
18. Support recruitment and onboarding of new credit controllers.
19. Ensure the team meets KPIs (collection targets, dispute resolution timelines).
20. Drive continuous improvement in credit control systems and procedures.

Qualifications and Skills:
1. Bachelor’s degree in Finance, Accounting, or related field.
2. Proven experience in credit control or accounts receivable management.
3. Previous supervisory or team leadership experience.
4. Strong understanding of credit control processes and principles.
5. Excellent communication and interpersonal skills.
6. Ability to prioritize and manage multiple tasks effectively.
7. Proficiency in Microsoft Excel and other accounting software.
8. Attention to detail and high level of accuracy.
9. Knowledge of relevant legislation and regulations related to credit control.
10. Professional certification (e.g., CICM) is a plus.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.