Control Room Manager

Vacancy: Control Room Manager
Location: Nelspruit
Reporting: Branch Manager

The overall purpose of this position is to ensure that all site-specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times. Managing People, Processes and systems, Deep Alert, Hikvision, Reporting

Minimum Requirements:

• Grade A
• Grade 12 / Matric
• Driver’s License and own reliable transport
• Must Reside in the Nelspruit Area.
• Computer Literacy in MS Office, CCTV, etc.
• Must be able to work under pressure and for extended hours as and when required
• Strong ability to work shifts
• Work independently and within a team.
• A minimum of 8-10 years’ experience in the Security Industry as a Control Room Manager.
• No criminal record or any Pending Cases.
• Must be reliable and trustworthy.
• Receiving complaints and informing management accordingly.
• Able to exercise and maintain discipline.

Technical Skills

1. Alarm Monitoring Platforms: Proficiency in using and managing alarm monitoring systems.
2. CCTV Platforms: Extensive knowledge of various CCTV systems, including installation, maintenance, and troubleshooting.
3. Hardware Systems: Strong understanding of hardware systems related to surveillance, including cameras, sensors, and recording devices.

Management Skills

1. Leadership: Ability to lead and motivate a large team, ensuring high performance and morale.
2. Organizational Skills: Excellent organizational abilities to manage schedules, shifts, and resources efficiently.
3. Report Writing: Strong skills in writing detailed and accurate reports, including incident reports and performance evaluations.
4. Feedback Skills: Proficiency in providing constructive feedback to staff to improve performance and address issues.
5. Shift Management: Willingness and ability to manage and work night shifts, as well as being on standby as needed.

Personal Qualities

1. Attention to Detail: Keen eye for detail to monitor surveillance feeds and identify potential security issues.
2. Problem-Solving: Strong problem-solving skills to address technical issues and operational challenges.
3. Communication: Excellent communication skills to interact effectively with staff, management, and external stakeholders.
4. Adaptability: Flexibility to adapt to changing situations and handle emergencies calmly and efficiently.
5. Integrity: High level of integrity and professionalism, especially in handling sensitive information.

Additional Considerations

• Experience: Prior experience in a similar role or in the security industry is highly beneficial.
• Certifications: Relevant certifications in security management, surveillance systems, or related fields can be advantageous.

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees the choice made is purely on merit, historically disadvantaged candidates and black female candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful