Recruitment Room Team
Contact Centre Consultant FTC (OMNI)
Job Description
Job description
Job Description:
- Assist with managing the various queues within the Freshdesk environment, including but not limited to Online Shopping, Social Media and Email Correspondence.
- Resolving customer queries and complaints via various channels, including but not limited to Inbound & Outbound Calls, Emails, Social Media, Online Chat and Email Correspondence.
- Meet customers’ expectations by being knowledgeable, professional and courteous at all times and through ensuring ‘first contact’ resolution. In addition, to respond to customers within SLA.
- Assist with managing various mailboxes within the Clicks Group Customer Service Environment.
- Submit weekly reports to the Team Leader detailing the number of interactions handled.
- Performing daily checks of website when required – to ensure that customers are enjoying a seamless experience.
- Any other reasonable ad-hoc duties requested from management.
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