Recruitment Room Team
Contact Centre Agent
Job Description
Company Profile: Unifi is a fast-growing finance and technology company operating in Zambia, South Africa, Uganda and Kenya. Unifi delivers personal lending products through online, mobile phone and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending.
The South African entity is recruiting Contact Centre agents to join our fast-growing team. The successful candidate should have great interpersonal skills, great listener, attention to detail, target driven and most importantly focused on delivering exceptional customer service.
We are looking for an individual that will leave no stone unturned in their quest for excellence in team performance and overall team wellbeing.
Responsibilities
- Inbound and Outbound Sales
- Evaluate credit worthiness by processing loan applications and documentation within specified limits
- Respond promptly to customer service calls and emails
- Handle customer complaints and take appropriate action to resolve them
- Know our products inside and out so you can answer questions
- Communicate with customers through various channels
General
- Make life easy for Unifi clients and peers
- Serve by Unifi Values – Unity, Dignity, Simplicity and Trust
- Ensure you achieve goals established
- Operates with urgency and meets deadlines
- Communication skills both verbally and in writing
- Follow company procedures policies and mandates
Minimum requirements
- Fluent in English
- A minimum of 2 years working experience.
- Matric / Grade 12 / National Senior Certificate
- Exceptional organizational, and time management skills
- Strong analytical, problem-solving and negotiation skills
- Excellent interpersonal and communication skills
