Complex Manager (V & A)

Overall responsibility and accountability for revenue generation; and leading and managing the cinema operation in line with regulations; legislative requirements and company standards. To maintain operational efficiencies and adhere to Standard Operating Procedures always.

Complex Manager Job Duties:

• Accountability for end-to-end cash and banking process; and all monies received
• Overall accountability for all vouchers and complimentaries. A report on usage should be included in your weekly reports
• Research and keep abreast of all new cinema innovations and measure on cinema SWOT analysis
• Market analysis and implementation of Content strategies to achieve desirable outcomes
• Initiate local marketing plans and give an ROI report thereof
• Introduce and/or implement optimal stock control methods and processes
• End to end accountability on stock management including management of PAR levels, wastage; and shrinkage
• Knowledge and understanding of reporting methods to produce relevant weekly, monthly and quarterly reports: Income and Expenditure report, Risk Report, H&S Report, Competitor Analysis report, Marketing report
• Provide clear delegation of authority and accountability for deliverables at all levels
• Corporate relationship building and; internal and external stakeholder relationship management especially related to respective mall and center management
• Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline
• Conduct walkabouts of all cinema areas, both front of house and back of house
• Drive guest experience and relations in line with quality and performance standards.
• Ensure that all staff delivers required service standards and attends SOP training.
• Analyze, report and implement action plans based on guest experience feedback to enhance levels of guest experience and proactively determine areas of improvement.
• Deal with escalations / complaints within 72 hours
• Plan and co-ordinate resources and activities efficiently in conjunction with GM and ROM to ensure that targets/job requirements are met

Qualifications:

• Matric
• Minimum NQF level 5 relevant qualification

Experience and Knowledge of:

• MS Office Suite (Intermediate)
• SAP
• VISTA/MYCC advantageous
• Minimum 5 years’ experience within cinema or retail

Skills:

• Excellent Verbal and Written communication.
• Excellent Administration & Organisational skills
• Excellent Leadership and Control skills and abilities
• Excellent Interpersonal skills
• Analytical
• Elevated Levels of assertiveness