Recruitment Room Team

Community Manager

Sandton, Gauteng
2 days ago
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Deadline date:

Job Description


About Dis-Chem Life

Dis-Chem Life is the life insurance brand within the Dis-Chem ecosystem. We provide accessible, affordable funeral and life cover products that put customers’ health and the financial protection of their families at the centre of everything we do.


Role Overview

We are looking for a proactive and motivated Community Manager to manage Dis-Chem Life’s insurance brand presence and build an engaged online community. The role will focus on scheduling and publishing content on LinkedIn and collaborating with our agencies on other platforms. This is a junior to mid-level position suited for someone with 1–3 years of experience in digital marketing, social media, or community management who is eager to grow into a mid-level specialist role.


Key Responsibilities

  • Community Engagement
    • Manage and respond to comments, questions, and feedback on LinkedIn.
    • Escalate customer issues appropriately and ensure they are addressed with empathy and professionalism.
  • Content Support
    • Schedule and publish content on LinkedIn in line with the brand and campaign calendar.
    • Collaborate with external agencies on Meta and TikTok under the direction of the Head of Marketing.
    • Provide community feedback and insights to inform content and campaign development.
  • Analytics and Reporting
    • Track engagement metrics, sentiment, and trends on LinkedIn.
    • Provide regular reports with insights and recommendations to improve community activity.
  • Collaboration
    • Work closely with the Head of Marketing and agency partners to ensure consistent messaging.
    • Liaise with internal teams where needed to align on customer communication.

 
Skills and Competencies

  • Strong written and verbal communication skills.
  • Interest in community building, brand communication, and customer engagement.
  • Understanding of LinkedIn as a professional platform and its role in brand positioning.
  • Basic knowledge of digital marketing, CRM, or analytics tools is advantageous.
  • Ability to manage sensitive customer queries with empathy and professionalism.
  • Organised, detail-oriented, and comfortable working both independently and within a team.


Experience Required

  • 1–3 years in a community management, social media, or digital marketing role.
  • Experience managing LinkedIn communities or professional social accounts.
  • Exposure to reporting on engagement and community metrics.
  • Familiarity with tools like LinkedIn Campaign Manager or scheduling software is a plus.