Clerk: Queries

The Queries Clerk position will serve as the single point of contact and be responsible for managing all internal and external stakeholder queries within the accounts payable function.

We’re a fully in-office team. This role is based at our Support Centre in Kuils River, Cape Town.

Objectives:

Query Resolution

• Acknowledging receipt of queries & assign to relevant teams.
• Manage relevant Accounts Payable, Accounts Receivable & Support Services Queries.
• Managing and responding to vendor queries relating to additional claims, rebates, discounts, outstanding payments, payment confirmations, inventory, store queries enquiries, bank queries, Maersk queries
• Managing query follow-up process and communicating turnaround times and query progress
• Managing the query escalation process

Reporting

• Tracking urgent queries, specifically relating to urgent payment requests
• Weekly / monthly reporting on outstanding queries
• Provide reports on any deviations to the process

Customer Service & Administration

• Maintain good external & internal stakeholder relationships
• Working with stakeholders to continuously seek ways to improve processes
• Efficiently resolving stakeholder queries within agreed turnaround times
• Ensure proper filing of documentation
• Provide support to Accounts Payable & Support Services teams

Experience required

Essential:

• 1 – 2 years’ relevant accounts payable experience
• Minimum 1 year experience in query resolution

Preferred:

• Retail environment experience
• Experience in using SAP
• Relevant finance administration experience

Job related Skills & Knowledge

Skills required:

• Computer skills
• Problem solving skills
• Strong finance administration ability
• Intermediate to advanced Excel
• Ability to work independently as well as in a team
• Strong numerical ability
• Ability to work under pressure and large volumes of work
• Strong communication skills; both written and verbal 

Qualifications required:

Essential:

• Relevant Finance Certificate or Diploma

Knowledge required:

• Knowledge of basic accounting principles, procedures and applications
• Knowledge of the Accounts Payable process