Recruitment Room Team
Chief Operating Officer (Global BPO exp.) (JHB)
Job Description
ENVIRONMENT:
LEAD and direct Sales & BPO Operations while providing oversight over the IT of a leading Joburg Business Process Outsourcer looking to fill the integral role of a Chief Operating Officer. You will also take charge of Training, Compliance, Campaign Management, Planning, QA and Verification & Facilities (including Health & Safety). You will also assist the CEO on all strategic and tactical matters as they relate to budget management, cost benefit analysis and forecasting needs. The successful incumbent must have a suitable post-graduate tertiary qualification with at least 5 years work experience with Business Process Outsourcing (BPO) business, which must have included international BPO clients and commercial experience in the Financial Services industry including a strong background in Sales.
DUTIES:
- Direct internal operations to achieve budgeted results and other financial and operational criteria.
- Participate in the development and preparation of short-term and long-term plans and budgets based upon broad organisation goals and objectives.
- Participate with the Business Development and Client Services team to provide inputs into tenders, proposals and client feedback sessions.
- Direct the development and implementation of procedures and controls, to promote communication and adequate information flow, and thereby solidify management control and direction of the company.
- Develop and implement operating policies consistent with the Board of Directors’ broad policies and objectives and ensures their adequate execution.
- Appraise and evaluate the results of overall operations regularly and report these results to the CEO and Board of Directors.
- Ensure that all activities and operations are in compliance with all relevant laws and regulations and in particular the activities governed by the Financial Services Board (FSB).
- Develop and maintain a sound plan of organisation and establish policies to ensure adequate management development and to provide for capable management succession for those functions responsible for.
- Be the custodian of information in the group and oversee all reporting and development of reporting.
- Develop and manage the Risks and Risk Management process in the group.
- Oversee and manage all Facilities functions on the group, including Occupational Health and Safety, Building Maintenance and Management, Space and Capacity Planning, etc.
REQUIREMENTS:
- Relevant post graduate qualification.
- At least five (5) years commercial experience in the Financial Services industry.
- At least five (5) years’ experience in a Business Process Outsourcing (BPO) business, which must have included international BPO clients.
- Strong background in Sales is essential.
- Needs to be highly numerate and analytical.
- Demonstrates leadership and team-building skills for effectively managing a diverse workforce.
- Strong preference for candidates from MID-SIZE companies, as opposed to large corporates.
