CALL CENTRE MANAGER (Inbound – Technical Support and Customer Service)

Overview

(Area:) La Mercy

(Salary:) Market Related

(Ref: AG)

An opportunity for a technical Call Centre Manager with customer service and technical support experience.  Must have solid understanding of Call Centre Metrics, Customer SLA’s and resolution timeframes, preferably from an electronics/technical/software related or project management background. 

This is a fast-paced environment that deals with inbound calls globally – tight turnaround/resolution timeframes. Must have excellent staff management skills – this is a hands-on position managing a small dynamic team. Must be open to shift work.

Please email Andrea Galloway: andreag@srgfp.co.za

Correspondence will only be conducted with short listed candidates.

Should you not hear from us within 14 days then please consider your application as unsuccessful.