Africa Operations Director

Pollock Associates

We seek an accomplished and visionary Africa Operations Director to lead our franchise operations into Africa—a focus on driving continuous sales growth, revenue expansion, and operational excellence. Reporting to the Chief Operations Officer for Africa, this pivotal role is responsible for executing the operations strategy, ensuring a consistent customer experience across all restaurants, and fostering a world-class operations culture.
Specialised Skills / Technical Knowledge:
  • Tertiary degree level qualification, with a major in business, marketing, or finance preferred.
  • Minimum of 10 years of senior Operations/Sales Commercial experience.
  • Retail, service, or multi-outlet industry experience highly regarded.
  • Strong people development skills.
  • Financial data analysis capability.
  • Exceptional negotiation, communication, and interpersonal skills.
  • Proven team leadership, project management, and problem-solving skills.
  • Strong ability to handle uncertainty and work in a dynamic environment.
  • Track record of delivering results.
Key Responsibilities:
  • Deliver world-class operations and unmatched operating capability across Equity and Franchise.
  • Lead People Development, Operating Excellence, Sales and Profit Growth, Innovation, and Continuous Improvement.
  • Establish Brand priorities to meet sales and profit objectives while ensuring a superior guest experience.
  • Respond to competitive conditions to capitalise on opportunities and minimise plan deviations.
  • Drive efficient operations management.
  • Lead the Brand’s strategy and decision-making for sales, profit, and compliance targets.
  • Cultivate a strong operations culture across field operations.
  • Build operations capability within the business.
  • Provide operations expertise across the Africa system.
  • Participate in critical forums and events as required.

To apply for this job please visit pollockassociates.co.za.

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