Position title            : FACILITIES HELPDESK COORDINATOR
Position reports to   : FACILITY MANAGER
Business Unit          : FACILITIES MANAGEMENT

Main purpose / objective of the position:
To manage the successful delivery of the facilities management services to the business. Administer all services, including switchboard / reception and handyman functions and liaise with service providers and business departments on providing various services and products.
Complete any work requested by the Facility Manager.

Decision making authority:
This position has the authority to:

• Execute all Key Performance Areas as stated on this form and in line with the Company approval framework and policies and procedures.

Experience / Education:

• Grade 12
• One year general management experience
• One year general facilities management / co-ordination experience
• SAP RFPO and general accounting experience

Skills required:

• Computer literacy (MS Office)
• Basic accounting principles, PO requests, GRN
• Supplier coordination
• Verbal and written communication skills
• Negotiation skills

Knowledge required:

• Basic facilities management functions and principles
• Company policies and procedures
• Company structure and policies
• Occupational Health and Safety principles
• Service level agreements
• Procurement policies and procedures

Competencies required:

• Communication, Methodical, Customer & Quality Focus, Drive and Productivity, Teamwork and co-operation

Major drivers of work volume:

• Business requests, work order creation, work scheduling, supplier engagement, PO creation, reporting

Interface / relationships with:
Internal:  Client – Various on site department/ functions,
              CBX – on site leadership, central support functions
External: Service providers/suppliers

Position title            : FACILITIES HELPDESK COORDINATOR
Position reports to   : FACILITY MANAGER
Business Unit          : FACILITIES MANAGEMENT

Main purpose / objective of the position:
To manage the successful delivery of the facilities management services to the business. Administer all services, including switchboard / reception and handyman functions and liaise with service providers and business departments on providing various services and products.
Complete any work requested by the Facility Manager.

Decision making authority:
This position has the authority to:

• Execute all Key Performance Areas as stated on this form and in line with the Company approval framework and policies and procedures.

Experience / Education:

• Grade 12
• One year general management experience
• One year general facilities management / co-ordination experience
• SAP RFPO and general accounting experience

Skills required:

• Computer literacy (MS Office)
• Basic accounting principles, PO requests, GRN
• Supplier coordination
• Verbal and written communication skills
• Negotiation skills

Knowledge required:

• Basic facilities management functions and principles
• Company policies and procedures
• Company structure and policies
• Occupational Health and Safety principles
• Service level agreements
• Procurement policies and procedures

Competencies required:

• Communication, Methodical, Customer & Quality Focus, Drive and Productivity, Teamwork and co-operation

Major drivers of work volume:

• Business requests, work order creation, work scheduling, supplier engagement, PO creation, reporting

Interface / relationships with:
Internal:  Client – Various on site department/ functions,
              CBX – on site leadership, central support functions
External: Service providers/suppliers