Recruitment-room Volunteers
Technical Writer
Job Description
We are seeking an experienced Technical Writer to join our team in Lonehill, Sandton. The Technical Writer will be responsible for creating, maintaining and updating technical documentation for business processes, software applications and technical procedures. This role involves close collaboration with developers, product managers and other stakeholders to ensure clear, concise and user-friendly documentation. The ideal candidate will have a solid understanding of business processes and business analysis skills will be considered an advantage.
Key Responsibilities:
- Documentation Development: Create and maintain high-quality technical documentation that meets company standards and serves its intended audience.
- Business Process Documentation: Document business processes, workflows and standard operating procedures to ensure clarity and consistency.
- Collaboration: Work closely with internal teams to gain a deep understanding of the products and document requirements.
- Content Management: Develop, organise and maintain a comprehensive library of technical documentation.
- User Guides & Manuals: Produce user guides, manuals and instructional materials to assist users in understanding and effectively using company products and processes.
- Quality Assurance: Review and edit documentation to ensure clarity, correctness and adherence to company standards.
- Process Improvement: Continuously refine and improve documentation by gathering feedback from users and stakeholders, implementing changes based on best practices.
Requirements:
Experience:
- Proven experience as a Technical Writer, Technical Communicator, or in a similar role.
- Experience documenting complex business processes and technical information.
- Proficiency in using documentation tools such as Microsoft Office, Adobe Acrobat and other relevant software.
- Familiarity with version control systems (e.g., Git) and content management systems (CMS).
Technical Skills:
- Strong technical writing and editing skills.
- Ability to quickly grasp complex technical concepts and explain them clearly in text and illustrations.
- Knowledge of document formatting, layout and design principles.
Other Skills & Requirements:
- Communication and Collaboration: Excellent written and verbal communication skills.
- Detail-Oriented: Strong attention to detail and ability to deliver high-quality work.
- Analytical Skills: Ability to analyse information and present it clearly and concisely.
- Time Management: Strong organisational skills with the ability to manage multiple projects and meet deadlines.
Preferred Skills:
- Experience or skills in business analysis, with the ability to document and communicate business requirements.
- Ability to create process diagrams and technical specifications.
Challenges and Opportunities:
- Complex Environment: You will be working in a complex, multi-team and cross-functional environment where precision and clarity are critical.
- Continuous Improvement: The ability to continuously improve documentation through feedback and best practices will be highly valued.
Cultural Fit:
The ideal candidate will:
- Take initiative in identifying gaps in documentation and proposing solutions.
- Collaborate effectively with cross-functional teams, including developers, product managers and stakeholders.
- Be adaptable to changing documentation needs and project requirements.
- Communicate technical concepts effectively with both technical and non-technical stakeholders.
Work Arrangement:
This is a full-time, in-office position based in Lonehill, Sandton. The role requires close collaboration with team members and stakeholders to ensure documentation standards are met across all company processes and products.
