COE Specialist- Business and Process Analyst

The purpose of this role is for the centre of excellence specialist to oversee the implementation of business analysis standards and practices. The role includes enhancing bank-wide business analysis procedures, ensuring high-quality deliverables, promoting best practices, coordinating professional communities, managing tools and resources for business analysis, and monitoring the continuous improvement of business analysts’ performance.

Job responsibilities

• Contribute to institutionalising bank-wide practices that pertain to business analysis/process engineering roles by focusing on assigned projects, squads, and business areas.
• Perform guided research and maturing of methods based on trends, best practices, and continuous improvement.
• Improve consistency and high-quality business analysis/process engineering artefacts and review deliverables for quality and alignment to methods and standards.
• Drive adoption of business analyst/process engineering gold standard services and capabilities within assigned projects, squads, or business areas.
• Provide input into formulated training curricula, certifications, competency assessments, and practices for knowledge sharing.
• Schedule and conduct skills assessments, create learning paths, and report assessment results and skills levels to management and individuals.
• Guide, coach, and orient business analysts/process engineers on squads/projects to ensure adoption and consistent application of business analysis/process engineering standards, methods, tools, and techniques to ensure standardised, high-quality deliverables.
• Schedule, plan, and execute communities of practice, including impacts from other delivery disciplines.
• Execute follow-up meetings and conduct surveys on the level of engagement, training needs, and engage in gap closure activities to ensure alignment of practices and promote business analysis/process engineering in the business and delivery environment.
• Manage business aspects of tools related to business analysis/process engineer practices, including participating in proof-of-concept tests on toolsets, compiling business cases to motivate investment in new tools, and ongoing business ownership.
• Analyse, compile, and report on interventions with business analysts/process engineers on projects, squads, and business as usual, and track progress on continuous improvement.
• Contribute to performance reviews of the business analysts/process engineers.

Essential qualifications – NQF level

• Matric/grade 12/national senior certificate
• Advanced diplomas/national first degrees

Preferred qualification

• BCom / related bachelor’s degree
• CPBA or ADBA from FTI
• BA diploma
• SAFe is preferable

Preferred certifications

• National certificate in business analysis, certified business process professional

Minimum experience level

• Eight-plus years of solid BA experience

Type of exposure

• BABOK
• Agile extension

Technical/professional knowledge

• Process management principles
• Employee training/development
• Diversity management
• Global business analysis trends
• Organisation change management
• Management information and reporting principles, tools, and mechanisms
• Strategic planning
• Technical skills
• Business consulting and facilitation skills
• Agile concepts

Behavioural competencies

• Building partnerships
• Planning and organising
• Influencing
• Facilitating change
• Coaching
• Resolving conflict

Skills

• BABOK
• Agile extension
• Process management principles
• Employee training/development
• Diversity management
• Global business analysis trends
• Organisation change management
• Management information and reporting principles, tools, and mechanisms
• Strategic planning
• Technical skills
• Business consulting and facilitation skills
• Agile concepts
• Building partnerships
• Planning and organising
• Influencing
• Facilitating change
• Coaching
• Resolving conflict

Posted on 13 Sep 15:13, Closing date 12 Nov