Recruitment-room Volunteers
Store Manager – The Body Shop Cornubia
Job Description
Job description
- To ensure maximum profitability of the store by managing the key financial indicators (eg. sales, trading profit, shrinkage, wastage, stock, expenses) aligned to budget.
- To deliver high standards of customer service excellence consistently, through the achievement of objectives and continuous improvement.
- To ensure effective people management, development and alignment in store, in order to build capability to meet current and future staffing needs.
- To drive and manage compliance to all in-store processes aligned to requirements
Minimum requirements
Qualifications and Experience:
- Matric/Grade 12 (essential).
- Business and/or Retail Management Diploma (desirable).
- 1 to 3 Years experience in a retail environment as store manager (essential).
Skills, Abilities and Job Related Knowledge:
- Knowledge of store standard operating procedures.
- Knowledge of legislation, IR and safety and security procedures.
- Knowledge of customer service.
- Knowledge of merchandising (visual, layout, Plano gram).
- Product knowledge.
- Knowledge of logistics/supply chain and retail industry.
- Ability to manage, lead and motivate a team.
- Verbal and written communication skills.
- Planning, organising, controlling and delegation skills.
- Conflict management skills.
- Financial skills.
- Problem solving and decision making skills
- Performance management.
