Recruitment-room Volunteers
TECHNICAL ADVISOR / REP
Job Description
Requirements:
- Experience in a similar technical customer-facing role.
- Ability to deliver exceptional customer service across various communication channels.
- Organisational skills to manage administrative tasks efficiently.
Please note: shortlisted candidates will be contacted within 5 days for interview. If not contacted, please consider your application unsuccessful.
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TECHNICAL ADVISOR / REP
Location: Pretoria
Our client is looking for a Technical Advisor / Rep to join their team.
Responsibilities:
- Provide comprehensive technical support to customers regarding all company products through various channels, including telephonic, face-to-face, and on-site assistance.
- Ensure timely resolution of technical queries and effective troubleshooting to meet customer needs.
- Meet monthly targets and submit reports to Manager promptly.
- Manage administrative tasks such as generating job sheets, documenting component usages, and invoicing.
- Facilitate on-the-job coaching for branch staff, sharing technical expertise and knowledge.
- Conduct thorough inspections of faulty goods before processing repairs and complete required paperwork.
- Exercise discretion when dealing with customers who misuse the service and recommend appropriate training courses for further education.
- Assist at the trade counter as needed, ensuring prompt and professional service to customers.
- Complete all tasks at the trade counter to the satisfaction of the customer.
- Notify management promptly of any necessary discounting, negative feedback, or customer requests for items not yet part of company product range.
- Adhere to procedures and systems for cheque and account clearances before releasing goods
