Recruitment-room Volunteers


Location: Port Elizabeth
6 days ago
Application ends: July 13, 2024
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Deadline date:
July 13, 2024

Job Description


Location: Port Elizabeth

Our client is looking for a Technical Advisor / Rep to join their team.



  • Provide comprehensive technical support to customers regarding all company products through various channels, including telephonic, face-to-face, and on-site assistance.
  • Ensure timely resolution of technical queries and effective troubleshooting to meet customer needs.
  • Meet monthly targets and submit reports to Manager promptly.
  • Manage administrative tasks such as generating job sheets, documenting component usages, and invoicing.
  • Facilitate on-the-job coaching for branch staff, sharing technical expertise and knowledge.
  • Conduct thorough inspections of faulty goods before processing repairs and complete required paperwork.
  • Exercise discretion when dealing with customers who misuse the service and recommend appropriate training courses for further education.
  • Assist at the trade counter as needed, ensuring prompt and professional service to customers.
  • Complete all tasks at the trade counter to the satisfaction of the customer.
  • Notify management promptly of any necessary discounting, negative feedback, or customer requests for items not yet part of company product range.
  • Adhere to procedures and systems for cheque and account clearances before releasing goods.



  • Experience in a similar technical customer-facing role.
  • Ability to deliver exceptional customer service across various communication channels.
  • Organisational skills to manage administrative tasks efficiently.

Please note: shortlisted candidates will be contacted within 5 days for interview. If not contacted, please consider your application unsuccessful.

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