Recruitment-room Volunteers
Department Manager: Distribution UPD Cape Town
Job Description
Job description
Job Purpose:
- To manage the distribution inbound activities, which includes receiving, stock control, supplier returns, order assembly, checking, dispatch and POD, in a professional, effective and efficient manner to ensure an optimum customer service experience thus increasing company sales, minimizing cost and maximizing revenue.
Job Objectives
- To ensure that stock is received in line with the departmental targets and SOP
- To ensure that orders are assembled and checked in line with operational SOP
- To ensure that orders are dispatched, as per allocated routes, on time and in full
- Manage inventory to ensure stock correctness. This will include “blocked stock” SOP.
- Manage supplier returns. Ensure claims are raised according to SOP and returned to supplier
- To manage the HR management component of the department this will include performance management, talent identification and management, disciplinary action and employee wellness.
- To manage the reverse logistics process by ensuring that pick-ups are done as per SLA’s and that credit is processed as per SOP.
- To ensure that customer queries are authorized/rejected on a daily/weekly/monthly basis and that credit is passed where due
- To develop customer relationships in order to maximise the customer experience
- To ensure that individual and departmental operational and cost targets are met/adhered to
- To ensure that the department comply with Good Wholesale and Distribution practice; adhere to UPD SOP’s Record, rectify and report errors to the Operations Manager
Minimum requirements
Qualification & Experience:
- Essential: Matric
- Degree/diploma in Warehousing / Transport/ Distribution
- Essential: 3 Years’ experience in receiving, inventory, order assembly, checking and dispatch
- 3 Years Industrial relationship management (desirable)
Job related knowledge and skills:
- Excellent communications skills and telephone etiquette
- Good Knowledge of warehouse operational procedures.
- Knowledge of industrial relation management
- Knowledge of Pharmaceutical industry
- Knowledge of GWP
- Knowledge of HR Processes and Procedures
- Computer skills
- Conflict and Dispute management skills
- Communications skills
- Problem management skills
- Finance skills
Competencies required:
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Deciding and Initiating Action
- Following Instructions and Procedures
- Working with People
- Persuading and Influencing
