Recruitment-room Volunteers

Department Manager: Distribution UPD Cape Town

Cape Town
2 weeks ago
Application ends: August 16, 2024
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Deadline date:
August 16, 2024

Job Description

Job description
Job Purpose:
  • To manage the distribution inbound activities, which includes receiving, stock control, supplier returns, order assembly, checking, dispatch and POD, in a professional, effective and efficient manner to ensure an optimum customer service experience thus increasing company sales, minimizing cost and maximizing revenue.
Job Objectives
  • To ensure that stock is received in line with the departmental targets and SOP
  • To ensure that orders are assembled and checked in line with operational SOP
  • To ensure that orders are dispatched, as per allocated routes, on time and in full
  • Manage inventory to ensure stock correctness. This will include “blocked stock” SOP.
  • Manage supplier returns. Ensure claims are raised according to SOP and returned to supplier
  • To manage the HR management component of the department this will include performance management, talent identification and management, disciplinary action and employee wellness.
  • To manage the reverse logistics process by ensuring that pick-ups are done as per SLA’s and that credit is processed as per SOP.
  • To ensure that customer queries are authorized/rejected on a daily/weekly/monthly basis and that credit is passed where due
  • To develop customer relationships in order to maximise the customer experience
  • To ensure that individual and departmental operational and cost targets are met/adhered to
  • To ensure that the department comply with Good Wholesale and Distribution practice; adhere to UPD SOP’s Record, rectify and report errors to the Operations Manager

Minimum requirements

Qualification & Experience: 
  • Essential: Matric
  • Degree/diploma in Warehousing / Transport/ Distribution
  • Essential: 3 Years’ experience in receiving, inventory, order assembly, checking and dispatch
  • 3 Years Industrial relationship management (desirable)
Job related knowledge and skills:
  • Excellent communications skills and telephone etiquette
  • Good Knowledge of warehouse operational procedures.
  • Knowledge of industrial relation management
  • Knowledge of Pharmaceutical industry
  • Knowledge of GWP
  • Knowledge of HR Processes and Procedures
  • Computer skills
  • Conflict and Dispute management skills
  • Communications skills
  • Problem management skills
  • Finance skills
Competencies required:
  • Leading and Supervising
  • Delivering Results and Meeting Customer Expectations
  • Deciding and Initiating Action
  • Following Instructions and Procedures
  • Working with People
  • Persuading and Influencing