Recruitment-room Volunteers

Senior Operations Manager – Pharmaceuticals (Ref: 104)

Gauteng, Johannesburg
2 weeks ago
Application ends: July 24, 2024
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Deadline date:
July 24, 2024

Job Description

The Senior Operations Manager based in Johannesburg will oversee and streamline our operational processes to ensure efficiency, quality, and compliance with regulatory standards. This role will involve managing third-party service providers, implementing service level agreements (SLAs), and leading a team of staff members to achieve operational excellence

Key Responsibilities

  • Develop and implement operational strategies to optimize processes and enhance productivity.
  • Manage and maintain service level agreements (SLAs) with third-party service providers, ensuring compliance and performance meet established standards.
  • Lead, mentor, and coach a team of staff members, providing guidance, support, and feedback to foster a culture of continuous improvement and professional development.
  • Conduct regular performance evaluations and establish individual and team goals to drive accountability and achievement.
  • Identify areas for improvement within the operations and develop and implement initiatives to address inefficiencies or deficiencies.
  • Collaborate with cross-functional teams, including procurement, quality assurance, and regulatory affairs, to ensure alignment and coordination of operational activities.
  • Ensure compliance with regulatory requirements, including FDA regulations, GMP standards, and other relevant guidelines.
  • Analyze data and metrics to monitor performance, identify trends, and make data-driven decisions to improve operational effectiveness.
  • Develop and implement training programs for staff members to enhance their skills and knowledge and promote a culture of continuous learning.


  • Logistics/ Supply Chain/ Operations Management Degree


  • Proven experience in operations management within the pharmaceutical industry.
  • Experience managing service level agreements (SLAs) with third-party service providers.


Please apply with detailed and updated CV.