We’re seeking an Insurance Consultant – 6 month contract – Bellville (Cape Town). The insurance consultant role is focused on providing an end-to-end service and support to brokers.
- ONLY applicants who are currently living in Cape Town will be considered!
- MUST have a CLEAR Credit and CRIMINAL record!
Duties & Responsibilities
- This role is focused on, but not limited to; servicing broker requests, including enquiries.
- Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
- Dealing with general insurance and policy-specific enquiries;
- Dealing with the issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
- Assisting to resolve all insurance queries within the required timeframe and compliance requirements;
- Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
- Undertaking to adjust premiums in line with new asset values;
- Managing client expectations on expected turnaround times for submitted requests;
- Adhering to underwriting criteria and regional requirements;
- Assist with profiling the client with the best suitable product and underwriting criteria;
- Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
- Assisting in implementing solutions for improvement; and
- Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.
Desired Experience & Qualification
- Matric / Grade 12
- MUST have NQF4 (insurance related qualification)
- MUST have Min. 3 Years Insurance experience in a Call Centre
- Commercial Insurance experience
- RE would be an advantage
- MUST have a CLEAR Credit and Criminal record
Package & Remuneration
- Salary: R13 000 per month
- Contract: 6 Months Contract (possible extension)
- Location: Bellville (Cape Town)
- 6 week training
- 6 month contract with possible conversion
- Working hours 8:00 – 16:30
- Monday to Friday
Interested?
- If interested, please apply directly through Pnet or email us directly at Jobs@quest.co.za
- N.B If emailing us directly, remember to insert “Insurance Consultant – Bellville” in the email subject line, for consideration.
