Service Manager

Our client is seeking a highly skilled and motivated individual to take on the role of service manager at their commercial dealership.

Primary responsibilities:

• Lead a team of proficient technicians and service advisors to provide exceptional automotive services.
• Cultivate a positive and collaborative work environment.
• Ensure the delivery of high-quality vehicle maintenance and repair services, exceeding customer expectations.
• Pursue continuous improvement in service efficiency and effectiveness.
• Establish and nurture strong relationships with customers.
• Promptly address concerns, ensuring a positive and memorable service experience.
• Stay informed about industry trends and technological advancements.
• Implement innovative solutions to enhance service operations.
• Monitor and achieve key performance indicators (KPIs) related to service department efficiency, customer satisfaction, and profitability.
• Efficiently manage resources, including personnel, equipment, and inventory, to optimise service operations.

Qualifications:

• A minimum of five years’ experience as a commercial service manager.
• Must have dealership experience.
• Demonstrated ability to lead and motivate a diverse team.
• Strong understanding of automotive systems and repair processes.
• Dedication to delivering exceptional customer service.
• Excellent verbal and written communication skills.
• Proficiency in analysing and resolving complex issues efficiently.
• Effective planning and organisational abilities.
• Ability to maintain OEM standards.
• Willingness to work long hours.
• Must be a go-getter.
• FAV, power station, and DVF experience will be advantageous.

Please note that only candidates with the required experience will be considered and contacted. If you are not contacted within fourteen days, kindly consider your application unsuccessful.

Apply online now at: www.sydsenrecruit.com

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Posted on 17 Oct 15:38, Closing date 16 Nov