Recruitment-room Volunteers

Telesales Team Leader

6 days ago
Application ends: July 13, 2024
Deadline date:
July 13, 2024

Job Description

Telesales Team Leader

Job level:Mid


  • National diploma in sales/marketing or relevant qualification
  • Matric certificate
  • Three years of customer service experience
  • One year of supervisory experience
  • Three years of automotive industry experience
  • SAP knowledge


  • Achieve sales targets to increase revenue through excellent customer service and sales process management within the telesales department
  • Support company’s marketing initiatives by ensuring stock availability and coordination for the sales team to drive business market share growth
  • Ensure all customer queries and requests are handled professionally and timely to achieve customer satisfaction and sales targets for business growth
  • Take responsibility for telesales team administration, filing, and reporting to provide accurate information to stakeholders, adhering to company standards and policies
  • Coordinate and process credit notes accurately according to company policy to ensure correct billing and customer satisfaction
  • Ensure effective communication of relevant information to all stakeholders for informed business decision-making
  • Manage staff effectively, holding them accountable through performance and disciplinary procedures, and develop and mentor them through talent management and IDP processes

Posted on 22 May 10:35, Closing date 21 Jun

Click here to apply