Chief People Officer

At GBS, we have built a legacy of innovation, performance, and service excellence.

We know highly motivated and engaged employees are what makes a successful company which is why we are looking for a HR champion for our people-centric organisation.

The successful candidate in the role of Chief People Officer (CPO) should be an all-rounder who embodies the values of our organisation and strengthens our legacy.

This role offers a unique opportunity to create a comprehensive people experience by harmonising and integrating operations and strategy to achieve a cohesive and holistic approach to talent management.

In this critical role, you will partner with the EXCO team, leading key initiatives that align our people-first approach with the company’s long-term goals. You will shape every aspect of our human resources function with your expertise in talent acquisition, employee engagement, compensation, benefits, and cultural development.

If you are passionate about building high-performance teams and driving transformational growth, this role offers the perfect platform to make a meaningful impact.

Key Responsibilities:

• Strategic Leadership:
  • Shape and execute an inspiring people strategy that propels the company forward.
  • Collaborate closely with the executive team to tackle organisational challenges and uncover exciting opportunities for transformation.
  • Align goals and strategies to ensure smooth transitions across teams, creating a unified long-term vision.
  • Inspire and energise teams to pursue shared objectives with passion and commitment.

• Talent Acquisition and Management:
  • Lead dynamic recruitment processes for Bulk and Support roles, ensuring we attract and retain top-tier talent who align with our vision.
  • Foster a vibrant, high-performance culture through impactful performance management and engaging employee initiatives.

• Employee Relations and Engagement:
  • Oversee employee relations with a focus on building positive workplace interactions and resolving conflicts effectively.
  • Create and implement programmes to enhance employee satisfaction, engagement, and retention, cultivating a supportive environment, while promoting a healthy work-life balance.
  • Establish open communication channels to ensure every employee’s voice is valued and heard.

• Compensation and Benefits:
  • Ensure the delivery of competitive and compliant compensation and benefits packages that attract top talent.
  • Continuously assess payroll and benefits processes for efficiency and compliance.

• HR Operations:
  • Optimise HR processes and systems to enhance efficiency and scalability, aligning them with our evolving business needs.
  • Ensure compliance with relevant laws and regulations, safeguarding the organisation.
  • Manage HR data and use HR metrics to inform strategic decisions and drive ongoing improvements across the organisation.

• Driving Organisational Culture:
  • Craft and embed a vibrant cultural strategy that embodies our values of inclusivity, innovation, and collaboration.
  • Conduct regular culture assessments, using insights to enhance our cohesive and engaging environment.
  • Integrate our culture throughout the employee lifecycle, from onboarding to career development, ensuring a consistent experience.

• Reward and Recognition:
  • Lead change management efforts for people initiatives, ensuring seamless transitions and strong stakeholder engagement.
  • Promote individual and team achievements through recognition programmes that inspire and support organisational goals.

Minimum Requirements

• BA Degree in HR or a related field is essential. An advanced qualification with specialisation in HR is preferable.
• 10-15 years of progressive HR experience, including at least 7 years in senior leadership roles.
• Solid experience in bulk and support recruitment within a call centre environment is essential.
• Demonstrated success in leading HR teams, talent management, and driving performance through effective strategies.
• Proven expertise in strategic HR planning, employee engagement, and organisational culture development.
• Proficiency in optimising HR processes and using HR data to make informed decisions.

Skills and Attributes:

• Strong leadership and change management skills, with a proven ability to influence at all levels of the organisation.
• Deep understanding of HR best practices, employment laws and regulations.
• Expertise in diversity and inclusion initiatives, with a focus on creating a welcoming and equitable workplace.
• Strategic thinker who thrives in an environment where results are driven by purpose and passion.

Why Join Us?

• Lead a dynamic HR function that will directly influence the future of the organisation.
• Be part of a company that values innovation, inclusivity, and growth.
• Collaborate with a forward-thinking executive team and impact strategic decision-making.
• Competitive compensation package and comprehensive benefits.

If you are an emotionally intelligent leader committed to nurturing talent with a passion for shaping high-performing, inclusive teams and want to make a tangible impact in a fast-growing company, we invite you to apply for this exciting opportunity.

We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note only candidates meeting the specified criteria will be considered.

If you do not receive a response within 14 working days, please consider your application unsuccessful. We appreciate your interest in joining our team and wish you success in your future endeavours.