Recruitment-room Volunteers

Operations Manager (Port Shepstone)

Port Shepstone, KwaZulu-Natal
1 week ago
Application deadline closed.
Deadline date:
Application deadline closed.

Job Description


DUTIES AND RESPONSIBILITIES:

  1. Implement Operations Management Framework across the organisation
  2. Support and enable the sustainability and profitability of existing and potential stakeholders
  3. Expand the scope, growth, and clientele of the brand
  4. Ensure that standard operating procedures are maintained and followed through, maintaining the required service standards
  5. Proven ability to manage operational issues at stores
  6. Proven ability to manage quality control and compliance in line with SOP
  7. Ability to achieve sales and GP% target
  8. People management
  9. Handling all operational issues for allocated stores
  10. Ensuring quality and optimal compliance with SOP
  11. Setting guidelines to ensure turnover, food cost, and operational expenses are managed to maximise net profitability
  12. Assisting Franchise partners in trouble shooting
  13. Attending to customer complaints and implementing corrective action
  14. Attending to weekly reports on stores
  15. People Management – Plan, organise, lead and control subordinates to ensure store objectives are met or exceeded
  16. Coach and develop the team

REQUIREMENTS: 

  1. Marketing/Business Development /Business Administration
  2. Valid Drivers Licence 
  3. Franchise/Corporate Store experience
  4. GAAP/ Micros experience
  5. At least +3 years’ experience as a Junior Operations Manager
  6. MS Office (advanced)