Operations Manager

Key responsibilities:

Client relationship management:

• Engage with clients to understand event objectives and gather comprehensive briefs.
• Translate client requirements into actionable event plans.
• Serve as the primary point of contact for clients throughout the event lifecycle.
• Manage client expectations and provide updates on event progress.
• Conduct post-event debriefs and gather client feedback.

Event planning and conceptualisation:

• Develop creative event concepts aligned with client goals.
• Produce detailed mood boards and event decks for client approval.
• Create production schedules and timelines for each event.
• Coordinate with marketing teams to ensure brand consistency in events.

Supplier management and costing:

• Source and brief suppliers for event services, including venues, catering, technical services, and equipment.
• Obtain and compare quotes to ensure competitive pricing.
• Negotiate contracts with suppliers, ensuring the best value for money.
• Manage supplier relationships and oversee their performance on-site.

Budget management and KPI tracking:

• Prepare detailed budgets and ensure cost-effective event production.
• Track KPIs such as margins, profitability, and budget adherence throughout the event lifecycle.
• Adjust financial plans and projections as necessary to ensure the event meets financial goals.

Resource and team management:

• Manage the allocation and scheduling of internal and external resources.
• Brief and manage event teams, ensuring clear communication on roles and responsibilities.
• Ensure teams are booked, briefed, and properly equipped to carry out their tasks during the event.
• Monitor team progress throughout the event lifecycle to ensure deadlines and goals are met.
• Conduct team briefings before events to align everyone on logistics, schedules, and key deliverables.

Event execution and troubleshooting:

• Oversee the full planning process, from concept through execution and post-event wrap-up.
• Manage all event logistics, including staffing, scheduling, and equipment.
• Execute events on-site, ensuring smooth operations and addressing issues in real-time.
• Manage event teams, briefing them on roles and responsibilities and troubleshooting any issues.

Post-event reporting:

• Provide comprehensive post-event reports, including budget reconciliation, KPI analysis, and lessons learned.
• Gather and analyse feedback from clients, attendees, and team members.
• Ensure all documentation is complete and archived for future reference.

Skills required:

• Decision-making abilities.
• Good writing skills.
• Ability to communicate at all levels.

Posted on 25 Sep 08:41, Closing date 23 Nov