Recruitment-room Volunteers

First Notice of Loss Consultant

Centurion, Gauteng
2 weeks ago
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Deadline date:

Job Description


Job Purpose:

To provide exceptional customer service and ensure high levels of customer satisfaction in the registration and query handling of claims

 Job Outputs:

  • Adherence to claims notification and registration process
  • Claims support and administration
  • Liaising with insurers to follow up on outstanding documents
  • Reactive policy underwriting
  • Customer Service 
  • Adherence to risk and compliance requirements

Qualifications:

  • National Senior Certificate/ Matric 
  • FAIS credits on NQF level 4 or a full FSCA aligned qualification as per legislation, is an advantage
  • Regulatory exam (RE5) advantageous

Experience:

  • Minimum 1 years’ applicable Short term Insurance Customer Service and Claims experience
  • Minimum 6 months Contact Centre experience

Knowledge and Skills:

  • Multilingual, including English
  • Problem solving skills
  • Empathetic
  • Ability to cope under pressure
  • Communication and negotiation skills
  • Computer literate (MS office including Outlook)
  • Excellent telephone etiquette