Account Manager

Job description

Job Title: Account Manager – Activations

Location: Hybrid (3x Office Days | 2x work from home)
Department: Client Services
Reports to: Business Director

Job Summary:

The account manager is responsible for managing client relationships, overseeing project execution, and ensuring the successful delivery of brand activations. This role requires a dynamic professional who can balance project management duties with exceptional client service, driving seamless activations and campaigns that meet client objectives.

Key Responsibilities:

• Client relationship management:
• Serve as the main point of contact for clients, building and nurturing strong, long-term relationships.
• Understand clients’ business goals and develop strategies to meet their objectives through effective activations.
• Provide regular updates, reports, and presentations to clients, ensuring transparency and satisfaction.

• Project management:
• Oversee the planning, execution, and delivery of brand activations and experiential marketing projects.
• Manage timelines, budgets, and resources to ensure projects are delivered on time and within scope.
• Collaborate with internal teams (creative, production, logistics) to coordinate activation deliverables.
• Proactively identify potential risks and develop mitigation strategies to ensure smooth project flow.

• Client service excellence:
• Provide outstanding customer service, ensuring client needs are met and exceeded at every stage of the activation process.
• Monitor client feedback and address concerns promptly to maintain a high level of client satisfaction.
• Offer strategic insights and guidance to help clients optimize the impact of their activations.

• Financial management:
• Prepare and manage project budgets, ensuring cost efficiency without compromising quality.
• Track expenses, approve invoices, and provide accurate financial reporting to clients and management.
• Seek opportunities for upselling or expanding services to grow client accounts.

• Team collaboration:
• Work closely with cross-functional teams to ensure that all elements of the activation align with client expectations and brand standards.
• Lead post-activation debriefs, analyzing the performance of projects and recommending improvements for future initiatives.

Key capabilities and skills:

• Client service excellence: Exceptional interpersonal skills with a strong ability to build trust and maintain lasting client relationships.
• Project management expertise: Strong organizational and time management skills with experience in handling multiple projects simultaneously, meeting deadlines, and managing resources.
• Communication: Excellent written and verbal communication skills, able to convey ideas clearly and persuasively to both internal and external stakeholders.
• Problem-solving: Ability to anticipate challenges, find solutions, and adapt to changing client needs or project conditions.
• Financial acumen: Experience in budget management, financial reporting, and cost control to ensure profitability for both the client and the company.
• Attention to detail: A keen eye for quality and precision in project execution and client communications.

Qualifications:

• Marketing qualification, business, communications, or related field.
• Three to five years of experience in account management, preferably in activations, experiential marketing, or events.
• Proficient in project management software and tools.
• Strong understanding of the activations industry and current market trends.
• Ability to travel as needed for client meetings and on-site activation management.

Additional information:

• Competitive salary with performance-based incentives.
• Opportunity to work with a small but growing creative and dynamic team on exciting brand activations and campaigns.
• Career growth and professional development within a dynamic and growing company

Key capabilities and skills:

• Client service excellence: Exceptional interpersonal skills with a strong ability to build trust and maintain lasting client relationships.
• Project management expertise: Strong organizational and time management skills with experience in handling multiple projects simultaneously, meeting deadlines, and managing resources.
• Communication: Excellent written and verbal communication skills, able to convey ideas clearly and persuasively to both internal and external stakeholders.
• Problem-solving: Ability to anticipate challenges, find solutions, and adapt to changing client needs or project conditions.
• Financial acumen: Experience in budget management, financial reporting, and cost control to ensure profitability for both the client and the company.
• Attention to detail: A keen eye for quality and precision in project execution and client communications.

Posted on 18 Sep 10:41, Closing date 15 Oct