Support Engineer

Hire Resolve is seeking a skilled Support Engineer to join their client’s team, a leading supplier of online vending systems. This is an exciting opportunity to work with a innovative company that specializes in providing online vending solutions, and contribute to the development and maintenance of their systems. As a Support Engineer, you will be responsible for providing technical support to customers, troubleshooting issues, and collaborating with the development team to resolve problems. If you have a passion for IT and a strong technical background, this could be the perfect role for you. 

Responsibilities

• Collaborate with engineers, support, developers, and business management in:
• Specification, development, and deployment of new company products
• Maintenance, support, and monitoring of company products and infrastructure
• Running reports and data extracts or updates
• Diagnosis of server/infrastructure faults
• Testing of company products
• Develop, update, maintain, and run reports on customer and system data using various tools
• Monitor infrastructure health and apply relevant company processes
• Review infrastructure requirements
• Provide data extracts to internal departments when required
• Maintain offsite backups of data and Virtual Machines
• Deploy new applications and product updates
• Report defects
• Install, configure, and test computer software, networks, and equipment using various hardware platforms
• Be part of the company’s Infrastructure Support team responsible for optimal performance and availability of the Company’s Hosted Server Platform
• Write and maintain necessary documents and train other staff or customers

Requirements

Computing skills:

• Windows Server
• Networking

Technical skills:

• Excellent problem-solving abilities
• Fault management – raising error logs, following up, and re-testing
• Pedantic nature
• Ability to work under pressure
• Must be accurate in performing daily tasks

Database skills:

• Very familiar with MS SQL 2008 installation, maintenance, performance requirements
• Very good understanding of how databases and database engines work
• Running, writing, and testing scripts
• Performance management of database engine, replication, and mirror technologies
• Database archiving and cleanup

Programming skills:

• Ability to develop test code and applets using Excel, Python, Visual Studio, and other tools

Benefits

• Salary negotiable

Contact Hire Resolve for you next career-changing move

• Apply for this role today, contact Gustav Vogel at Hire Resolve or on LinkedIn
• You can also visit the Hire Resolve website: hireresolve.us or email us your CV: [email protected].

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.