Recruitment-room Volunteers
Technical Specialist II – Pos Team
Job Description
Job description
Job description
- To analyze, design, enhance and implement IT systems that meet business requirements, develop quality code, configure 3 party application, enable business processes and deliver efficiencies and cost savings to the IT systems landscape.
- To identify, design and implement enhancements, controls and measures that ensure the efficient running of IT systems in alignment with governance and compliance best practice.
- Support store applications and systems through the effective resolution of incidents and problems, including after hours standby support as necessary.
- Be responsible for the definition and execution of test plans and procedures, to ensure the successful implementation and support of IT solutions.
- Ensure that all incidents and requests escalated by the Service Desk are resolved within SLA and that all resolution and closure information is recorded in the log.
- Ensure successful transmission of store data both to store from the center, and the collection of all end-of-day and real-time data from all stores within strict timescales to ensure accurate and effective reporting in the back end systems.
- Manage 3 party support providers to ensure that incidents are resolved within the agreed timescales.
- Work with key stakeholders (end users, 3 party Service Providers, fellow developers & analysts) to understand the impact of changes to technology systems on end-users processes/procedures.
- Perform regular trend analysis to identify emerging trends that affect / impact the store environment and take action to address the root cause.
- Document known errors, procedures and solutions and share internally with colleagues.
- Provide advice and guidance to customers on effective usage of IT systems.
- Share skills and best practice with team members to ensure continual growth of the team.
- Develop system and functional documentation and implement changes using the change management process.
- Ensure that the handover of technical change information is distributed within the team in a timely fashion.
- Take part in a 24×7 Support Rota for systems in area of responsibility.
- Stay abreast of relevant job related tools, programming techniques and best practices.
Minimum requirements
Experience and knowledge required
- · Degree or Diploma in IT
- · 2-3 years relevant IT experience.
- · Good working knowledge of SQL.
- · Experience in the Retail industry.
- · Knowledge of IT Applications and Operational Processes.
- · Knowledge of ITIL best practice.
Abilities
- · Customer focused with a professional, consistent “can-do” attitude.
- · Able to learn new technologies quickly by utilizing existing knowledge of other systems.
- · Able to work with minimum supervision to tight deadlines.
Skills and Characteristics
- · Strong analytical skills and problem solving skills
- · Good communication and interpersonal skills
- · Good documentation skills
- · Must be dependable and use ones initiative
- · Team player, Meticulous, Logical thinker
- · Ability and willingness to learn quickly and share knowledge
- · Determination and drive
- · Delivering results and meeting customer expectations
- · Desire to solve problems and implement permanent resolutions
- · Ability to liaise with users at all levels
- · Ability to operate within a project team
- Planning and organizing skills
Desirable:
- · Working experience on Point of Sale / Pharmacy Application Systems (eg: Retalix Storeline / Unisolv).
- · Application development experience (.Net) and knowledge of SDLC.
- · Microsoft certification or comprehensive understanding of Windows.
- · Knowledge of applicable Industry standards and compliance advantageous.
- · Knowledge of the Pharmaceutical Industry.
Competencies
- · Deciding and Initiating action
- · Persuade and influence
- · Analysing
- · Applying expertise and Technology
- · Relating and Networking
- · Planning and Organising
- · Delivering results and meeting customer’s expectations
