Recruitment Room Team

2nd Line Systems Engineer (CPT Onsite)

Cape Town – Western Cape
7 months ago
Remote
Application ends: September 21, 2025
Deadline date:
September 21, 2025

Job Description


ENVIRONMENT:
A vibrant IT Support company in Cape Town is in search of an ambitious and proficient 2nd Line Systems Engineer to become a part of its team. The ideal candidate should have demonstrated experience as a 2nd Line Systems Engineer, emphasizing expertise in Microsoft Server technologies and networking. Additionally, familiarity with virtualization technologies, preferably Hyper-V or VMware, is preferred. Possession of CompTIA A+ or an equivalent, as well as CompTIA N+ or an equivalent qualification, is required.
 
DUTIES:
Technical Expertise –
  • Demonstrate strong proficiency in Microsoft Server technologies, including installation, configuration, and maintenance.
  • Possess advanced networking skills to troubleshoot and maintain a robust network infrastructure.
  • Experience with virtualization technologies, preferably in environments such as Hyper-V or VMware.
 
Support and Escalation –
  • Provide second-line support for complex technical issues, serving as the escalation point for the 1st Line (desktop) Support Technicians.
  • Respond to after-hours escalations on a rotational basis to ensure timely resolution of critical issues.
 
Leadership and Collaboration –
  • Lead and guide a small team of 1st Line Support Technicians, providing mentorship and technical expertise.
  • Collaborate with other teams and departments to ensure seamless communication and resolution of technical challenges.
 
Onsite and Remote Support –
  • Utilize strong troubleshooting skills to provide remote support to clients.
  • When required, travel to client locations for onsite support, with compensation for travel expenses.
 
Client Interaction –
  • Maintain a professional and customer-focused approach when interacting with clients.
  • Effectively communicate technical solutions to non-technical clients.
 
REQUIREMENTS:
  • Proven experience as a 2nd Line Systems Engineer with a focus on Microsoft Server technologies and networking.
  • Experience with virtualization technologies, preferably Hyper-V or VMware.
Tech non-negotiables: (These are preferred)
    • CompTIA A+ or equivalent
    • CompTIA N+ or equivalent
    • CompTIA Server+ or equivalent
    • CompTIA S+ or equivalent
    • Microsoft Azure experience
    • Microsoft AD experience
    • Microsoft Server technologies and networking
    • Experience with virtualization technologies, preferably Hyper-V or VMware
    • Experience with Fortinet / FortiGate technologies / possible NEC 4 qualifications
 
ATTRIBUTES:
  • Strong leadership and mentorship skills.
 

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