Recruitment Room Team
1st Line Assurance Engineer
Job Description
ROLE PURPOSE
To provide high-level, high-quality assurance role to Vodacom Business cooperate clients, in the Customer Services Operations Centre (CSOC) Resolver Team 2.
To provide high-level, high-quality assurance role to Vodacom Business cooperate clients, in the Customer Services Operations Centre (CSOC) Resolver Team 2.
ROLE ACCOUNTABILITIES / KEY ACTIVITIES
- To provide a high-level, high-quality service assurance role to Vodacom Business corporate clients, in the Customer Services Operations Centre [CSOC] RT2
- Support all technical aspects of a Converged Network infrastructure, MPLS, SDWAN
- Reporting of all incidents to relevant parties
- Liaising with Client on all technical related events and fault resolutions
- Fault Management update on Siebel SRM
- Client update and follow up until incident closure: Complete understanding of ITIL practices.
- Cross collaboration with all levels within the Organization
- Service request management
- Fault diagnosis / Troubleshooting
- Monitoring
- Vendor management
- Provide Service desk 1st line support to customers.
- Responsible for Incident resolution
- Understanding of IP/GSM/Telecommunications/ICT Industry
- MPLS
- SDWAN
- Core Competencies
- Deciding and Initiating Action
- Applying Expertise and Technology
- Planning and Organising
- Analysing
- Learning and Researching
QUALIFICATIONS AND EXPERIENCE
- CCNA
- At least 3-5 years’ experience of which 2 years must be within a networking environment with 1 year with of service provider focus.
- Grade 12 and with valid CISCO Certifications
