Tracker is looking for a Senior Monitoring Control Centre Operator to work in their Volvo on Call (VOC) and Bureau monitoring control center. This role is based at the Main Control Centre (MCC) in Johannesburg. The ideal candidate will ensure top-notch customer service and vehicle safety for Volvo customers. The job requires dedication, discipline, and the ability to work long 12-hour shifts.

Key Responsibilities:
- Handle customer calls and cases professionally, meeting daily targets.
- Sell Volvo’s Stolen Vehicle Recovery (SVR) service and manage stolen vehicle cases with the National Emergency Control Centre (NECC).
- Provide fleet management services via the Empower system.
- Maintain high service standards and align with company values.

Requirements:
- Grade 12 certificate or equivalent (NQF Level 4).
- Valid PSIRA Grade E license.
- 2+ years in customer service (preferably call center).
- Microsoft Office proficiency.
- Ability to work shifts (overnight/weekends) with reliable transport.
- Strong communication, integrity, and problem-solving skills.

Benefits:
- Competitive market-related salary.
- Permanent position with growth opportunities.
- Structured, customer-focused work environment.