Job Description
This job is for a Customer Scheduling Coordinator at Fidelity Services Group, working with their SecureDrive division in Krugersdorp, Gauteng. The role involves scheduling and managing vehicle security product installations for customers. Responsibilities include handling customer inquiries via phone, email, or in-person, assisting with product explanations, account setup, and training. You will coordinate with technical teams across South Africa, India, and Jamaica to ensure timely installations, rescheduling, and customer support. Problem-solving, patience, and strong communication skills are essential. The position requires Matric/Grade 12, with experience in telematics or customer service being advantageous. Full-time role with focus on customer satisfaction and fair employment practices.