Job Description
This job is for a Customer Scheduling Coordinator at Fidelity Services Group's SecureDrive division in Krugersdorp, Gauteng. The role involves managing customer schedules for vehicle security products, ensuring timely installations, and providing excellent customer service. Responsibilities include handling customer inquiries, scheduling sales, resolving installation issues (possibly involving technical teams in SA, India, and Jamaica), creating customer documentation, training users, and managing high volumes of calls/emails. Key requirements include Matric completion, strong communication skills, computer proficiency (especially Microsoft Office), and problem-solving abilities. Experience in telematics or customer service is advantageous. The role offers full-time employment with growth opportunities and prioritizes historically disadvantaged candidates.