This job is for a Key Account Manager at Fidelity Services Group, based in Durban, KwaZulu-Natal. The role focuses on managing important client relationships for Secure Drive, a vehicle tracking and security service. Your main responsibilities include ensuring client satisfaction, meeting their needs, and managing daily operations smoothly. Key tasks involve handling client inquiries, coordinating with internal teams, maintaining client databases, and ensuring operational efficiency. Additional responsibilities include managing installations, repairs, training staff, monitoring unit health, and supporting financial processes like invoicing and stock management. The role also involves business development and adhering to company policies.