Job Description
This job is for a Sales and Service Consultant at Lesaka Technologies, based in Bushbuckridge, Mpumalanga. You will work in the financial services industry, helping customers with sales, service, and digital migration. The role focuses on ensuring customers are well-informed, activated, and supported with complementary products.
Responsibilities:
- Engage with customers to understand their needs and guide them through sales and service processes.
- Verify customer identity and follow regulatory checks (FICA, POPI, NCR).
- Assist with account servicing, card issuance, and answering customer queries.
- Drive sales by meeting targets and retaining customers through excellent service.
- Migrate customers to digital channels to improve efficiency.
- Act ethically, follow TCF principles, and refer issues to team leaders.
- Collect feedback to improve customer experiences.
Requirements:
- NQF Level 4 qualification (NQF Level 5 preferred).
- 1-2 years of experience in sales or customer service.
- Knowledge of FAIS regulations.
- Computer literacy (Microsoft Office) and strong communication skills.
Benefits:
- Permanent position with professional development opportunities.
- Work in a growing financial services company with career growth potential.